Rachel Heil
Experienced Registered Certified Pharmacy Technician
Cincinnati,OH
Summary
Positive, Ambitious Experienced Medical Professional seeking a full-time job opportunity! Offering 10+ years of experience and education in various areas of the medical field and patient support services! Currently employed but looking for new opportunities with a company that is stable and people-focused. Currently seeking higher education in the medical field. Looking to develop transferrable skills!
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Certified Pharmacy Technician
Walgreens Pharmacy
Cincinnati, Ohio
04.2022 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Counseled patients on proper dosage levels, potential adverse reactions to medications and available over-the-counter remedies.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Counseled patients on proper medication usage and potential side effects.
- Provided technical support to pharmacists on the preparation of compounded medications.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Mixed pharmaceutical preparations according to written prescriptions.
- Entered prescription information into computer databases.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Reviewed medical histories provided by patients prior to filling prescription orders.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Prepared, administered, and documented various types of vaccinations as prescribed and/or directed by physician or pharmacist.
State Tested Nursing Assistant
Bayley Home Services
Cincinnati, OH
02.2018 - 12.2019
- Ensured all required documentation was complete and accurate.
- Performed range-of-motion exercises with patients following doctor's orders.
- Conducted patient education on health maintenance and disease prevention.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted with ambulation of residents utilizing appropriate equipment such as walkers or canes when necessary.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained a clean and safe environment for patients by performing light housekeeping duties.
- Educated family members on topics related to patient care, safety measures and nutrition guidelines.
- Administered medications and educated patients and families on correct at-home administration.
- Planned and served meals and snacks to patients according to prescribed diets.
- Reported any changes in the patient's condition to the nurse supervisor or physician.
Sale Associate
Oshkosh Retail
Cincinnati, OH
01.2017 - 01.2018
- Offered customer assistance to increase sales and facilitate a good customer experience
- Handled the register drawers by cashing out customers and counting and balancing out the drawers upon closing
- Assisted with inventory, shipment orders, and pricing
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Placed special orders or called other stores to find desired items.
- Conducted product demonstrations to highlight features and benefits.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Bagged or packaged purchases and wrapped gifts.
- Answered customer inquiries regarding product features, pricing, and availability.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
State Tested Nurse Assistant
Oak Hills Nursing Home
Cincinnati, OH
01.2011 - 01.2016
- Provided and accurately documented basic medical care to multiple patients including but not limited to; blood pressure, blood sugar, and vitals.
- Assisted RN with wound care and accurate documentation.
- Answered patient call signals and signal lights to determine patients' needs.
- Collected and packaged specimens, laboratory items, verifying proper documentation and delivery to authorized personnel.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Transported patients safely using wheelchairs or stretchers when necessary.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted residents in preparing for activities and social programs.
- Assisted with admission paperwork for new patients entering the facility.
- Observed residents' behavior closely to detect any changes in mood or physical condition that require further medical attention.
- Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Administered medications following established procedures and protocols under supervision of a Registered Nurse.
- Monitored patient's condition and reported any changes to the registered nurse or physician.
- Maintained a clean environment by disinfecting equipment, emptying trash containers, cleaning surfaces, changing linens.
- Used mobility devices to transport patients.
Customer Service Representative/Shift Supervisor
LaRosa's Pizzeria
Cincinnati, OH
01.2008 - 12.2010
- Took special orders over telephone, ie. Catering orders for companies. Generating additional revenue every month.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered inbound calls to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
PTCB / CPhT - Pharmacy
Ohio Board of Pharmacy
Cincinnati, OH08-2023
Some College (No Degree) - Nursing
Cincinnati State
Cincinnati, OH06-2012
High School Diploma -
OakHills High School/Diamond Oaks Vocational Sch.
Cincinnati, OH05-2011
State Tested Nurse Aide (STNA) - Nursing
Diamond Oaks Vocational School
Cincinnati, OH12-2010
Skills
- Communication
- Customer Service/ Retail
- Positive Attitude and Professional
- Conflict/ Complaint/ Problem/ Dispute Resolution
- Detail Oriented
- Ambitious
- Multi-tasking and organization
- Punctual
- Strong Work Ethic
- Account updating
- Training development aptitude
- Client and customer relations
- Product and service solutions
- Medical terminology and billing
- Stock management
- Paperwork processing
- Inbound and outbound calling
- De-escalation techniques
- Computer proficiency
- Staff training
- Time management
- Relationship building
- Reading comprehension
- Schedule mastery
- Administrative support
- Team collaboration and development
- Empathy and patience
Websites
References
Available upon request.
Languages
English
Native/ Bilingual
Spanish
Limited
French
Limited
German
Limited
Certification
- Currently CPR certified.
- Currently BLS certified.
- Currently AED certified.
- Currently certified in administering First Aid.
Timeline
Registered Certified Pharmacy Technician
Walgreens Pharmacy
04.2022 - Current
State Tested Nursing Assistant
Bayley Home Services
02.2018 - 12.2019
Sale Associate
Oshkosh Retail
01.2017 - 01.2018
State Tested Nurse Assistant
Oak Hills Nursing Home
01.2011 - 01.2016
Customer Service Representative/Shift Supervisor
LaRosa's Pizzeria
01.2008 - 12.2010
PTCB / CPhT - Pharmacy
Ohio Board of Pharmacy
Some College (No Degree) - Nursing
Cincinnati State
High School Diploma -
OakHills High School/Diamond Oaks Vocational Sch.
State Tested Nurse Aide (STNA) - Nursing
Diamond Oaks Vocational School
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