Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Receptionist

RACHEL HEILIG

Riverview,FL

Summary

Discerning, cheerful, and vigilant professional with extensive dynamism in various workplaces including education, childcare, IT, and administration.

Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ELA Teacher | 9-12

Florida Virtual School (FLVS)
08.2020 - 08.2022
  • Evaluated academic skills of each student through verbal assessments, graded assignments and standardized tests.
  • Cultivated relationships with parents for complete support network.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Completed in-service and additional training to maintain professional growth.

Private Nanny

T Family
, FL
11.2020 - 06.2022
  • Monitored schedules to maintain sleeping, eating and school schedules for children aged 0-8.
  • Organized different types of activities to enhance physical and intellectual development.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Teacher | Middle School Intensive Reading

Polk County Public Schools
Auburndale, FL
09.2017 - 08.2020


  • Received commendation from principal for successfully working with students with behavior problems
  • Student Motivation - Developed materials for book club to motivate student to read classic novels and increase literacy among middle school students
  • Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning
  • Student Progress Conferences - Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development.

Server

The Terrace Hotel
Lakeland, FL
03.2014 - 07.2017


  • Cultivated warm relationships with regulars and celebrity/VIP customers with discretion.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic, fine dining restaurant while maintaining calm, professional demeanor.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business, and personal requests.

Technical Writer | Internship

University Of Pennsylvania
Philadelphia, PA
05.2012 - 09.2012
  • Observed in-progress operations to identify important steps for technical instructions.
  • Conducted research, gathered information from multiple sources and presented results.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Provided clerical support, addressing routine and special requirements.
  • Collected, arranged and input information into database system.

Education

Bachelor of Science - English, Intercultural Communications

Southeastern University
Lakeland, FL
2013

Skills

  • Scheduling
  • Filing and data archiving
  • Business writing
  • Social Media Knowledge
  • Multi-Line Phone Proficiency
  • Strong Interpersonal Skills
  • MS Office
  • Business administration
  • Conference planning
  • Bookkeeping
  • Performance improvement
  • Proofreading
  • Employee training and development
  • Extensive vocabulary
  • Schedule & calendar planning
  • Project Management
  • Report writing
  • Mail handling
  • Administrative support

Certification

First Aid/CPR

Teaching, FLDOE

Additional Information

  • www.linkedin.com/in/rlheilig

Timeline

Private Nanny

T Family
11.2020 - 06.2022

ELA Teacher | 9-12

Florida Virtual School (FLVS)
08.2020 - 08.2022

Teacher | Middle School Intensive Reading

Polk County Public Schools
09.2017 - 08.2020

Server

The Terrace Hotel
03.2014 - 07.2017

Technical Writer | Internship

University Of Pennsylvania
05.2012 - 09.2012

Bachelor of Science - English, Intercultural Communications

Southeastern University

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RACHEL HEILIG