Rachel Hemsley
Mount Vernon,KY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Substitute School Nurse
Rockcastle County Schools
Mount Vernon, KY
10.2023 - Current
- Trained in Epi-Pen and allergic reaction emergency procedures.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
EMT
Madison County Ems
Richmond, KY
12.2021 - Current
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Documented patient condition and treatment to facilitate plan of care.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Observed and assessed incident scenes to maintain safety of first responders.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Performed standard testing and administered medication to manage care in field and in transit.
- Assessed emergency situations and prioritized medical care for patients.
- Documented calls in reports detailing incident type and course of treatment.
- Remained level-headed and proactive during emergency situations.
- Evaluated patients' medical status and monitored vital signs during transit.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Demonstrated dedication to providing quality care through continued training and education.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
Patient Access Representative
UK Healthcare
Lexington, KY
02.2020 - 03.2021
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Explained various admission forms and policies, acquiring signatures for consent.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Assembled registration paperwork and placed identification bands on patient.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Stayed current on community-based resources and services useful to patients.
- Obtained informed consent and payment documentation from patients and filed in system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Collaborated with clinical and administrative staff to meet patient needs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Compiled information from patients and caregivers or family members to identify care concerns.
Radiology Scheduler
Rockcastle Regional Hospital
Mount Vernon, KY
02.2013 - 02.2020
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
Education
Associate of Applied Science - Paramedicine
Somerset Community College
Somerset, KY05-2024
High School Diploma -
Rockcastle County High School
Mount Vernon, KY05-2011
Skills
- Parent Communication
- Emergency Response
- Health evaluation
- Treatment Administration
- Physical Examinations
- Medication Administration
- Infection Control
- Documentation
- Patient Examination
- Medical Recordkeeping
- Patient Care Assessment
- First Aid
- Compassionate and Caring
- CPR/AED
- Clear Patient Communication
- Diabetes management
Certification
- BLS
- ACLS
- PHTLS
- AMLS
- PALS
- EMT
References
References available upon request.
Timeline
Substitute School Nurse
Rockcastle County Schools
10.2023 - Current
EMT
Madison County Ems
12.2021 - Current
Patient Access Representative
UK Healthcare
02.2020 - 03.2021
Radiology Scheduler
Rockcastle Regional Hospital
02.2013 - 02.2020
Associate of Applied Science - Paramedicine
Somerset Community College
High School Diploma -
Rockcastle County High School
- BLS
- ACLS
- PHTLS
- AMLS
- PALS
- EMT
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