Rachel Henderson
Minnesota City,MN
Summary
Proven problem-solver and team collaborator, I excelled at Humana by enhancing customer loyalty through empathetic service and expert product knowledge. Skilled in multitasking and organization, my ability to adapt and learn quickly stands out. Achievements include resolving high-stress disputes effectively, showcasing a blend of hard and soft skills essential for dynamic environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Walmart
Resolution Coordinator
08.2022 - 12.2024
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Everise
Technical Support Representative
10.2018 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Humana
08.2015 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Pasadena Memorial High School
06.2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Organization and time management
- Problem resolution
Timeline
Walmart
Resolution Coordinator
08.2022 - 12.2024
Everise
Technical Support Representative
10.2018 - 08.2022
Customer Service Representative
Humana
08.2015 - 10.2018
Pasadena Memorial High School
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