Rachel Herbert
Green Cove Springs,FL
Summary
Detail-oriented Medical Office Assistant with expertise in HIPAA compliance, insurance verification, and patient scheduling. Committed to enhancing patient experience through efficient record management and compassionate support.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant
Respiratory Care & Sleep Medicine
Fleming Island, FL
08.2023 - Current
- Managed patient scheduling and appointment coordination to optimize clinic flow.
- Processed patient intake forms and insurance documentation for accuracy and compliance.
- Assisted in preparing patients for examinations, ensuring comfort and confidentiality.
- Maintained electronic health records with attention to detail and data integrity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
Medical Receptionist
North East Florida Endocrine and Diabetes Associates
Jacksonville, FL
08.2022 - 08.2023
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Coordinated patient intake processes, ensuring accurate collection of medical histories and insurance information.
- Maintained organized front desk operations, enhancing workflow efficiency for clinical staff.
- Assisted patients with inquiries, providing clear information regarding procedures and billing processes.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL06.2016
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Medical terminology
- Insurance verification
- Managing patient records
- Phone and email etiquette
- Patient scheduling
- Team leadership
- Medical procedures
- Insurance billing
- Patient referrals
- Workload management
- Medical office equipment
- Physician assistance
- EMR software
Languages
English
Native or Bilingual
Timeline
Medical Office Assistant
Respiratory Care & Sleep Medicine
08.2023 - Current
Medical Receptionist
North East Florida Endocrine and Diabetes Associates
08.2022 - 08.2023
High School Diploma -
Mandarin High School