Rachel Hermann
Hudson,MA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Work Study Student
University Of New Hampshire
09.2020 - 05.2023
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Delivered quality services while maintaining friendly and welcoming environment.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
East Side Restaurant
06.2021 - 08.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Rides Attendant
Lake Compounce
03.2017 - 08.2019
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
Bachelor of Arts - Psychology
University of New Hampshire
Durham, NH05.2023
Skills
- Women's Leadership
- Survey Research
- Verbal and Written Communication
- PowerPoint Presentations
- Microsoft Office Suite
- Safety Procedures
- Issue Resolution
- Hospitality and Accommodation
- Conflict Resolution
- Social Perceptiveness
- Emotional Awareness
- Research and Analysis
Languages
French
Professional Working
Timeline
Waitress
East Side Restaurant
06.2021 - 08.2021
Work Study Student
University Of New Hampshire
09.2020 - 05.2023
Rides Attendant
Lake Compounce
03.2017 - 08.2019
Bachelor of Arts - Psychology
University of New Hampshire
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