Rachel Hernandez
San Antonio
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
1
1
year of professional experience
Work History
Bank Specialist Level 2
USAA Federal Savings Bank
11.2022 - Current
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Referred customers to other banking departments for specialized services.
- Developed strong member relationships through excellent interpersonal skills and problem solving abilities.
- Resolved customer complaints in an efficient manner while ensuring compliance with all applicable laws and regulations.
- Processed deposits, withdrawals, credit card payments, transfers and other transactions accurately and effectively.
- Communicate with members in a metrics-driven environment.
- Navigate multiple technologies while staying engaged with members.
Education
No Degree - Nursing
Galen College of Nursing
San Antonio Skills
- Customer Service
- Attention to detail
- Conflict resolution
- Problem-solving
- Data Entry
- Transaction Error Identification
- Written and verbal communication
- Processing transactions
- Honesty and integrity
- Phone support
- Teamwork
- Discretion
Additional Information
I am a 26-year Military spouse that can adapt well to any environment.
Timeline
Bank Specialist Level 2
USAA Federal Savings Bank
11.2022 - Current
No Degree - Nursing
Galen College of Nursing
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