Rachel Hershberger
BRADENTON,FLORIDA
Summary
Adept at navigating high-pressure environments, I excelled in customer support at Fun And More Rentals, significantly reducing call handling times while maintaining quality service. My problem-solving prowess and exceptional customer service skills fostered trust and satisfaction. Trained in data entry and payment processing, I consistently delivered top-notch performance, enhancing customer retention and operational efficiency. Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Fun And More Rentals Rentals Of Bikes And Kayaks And Baby Supplies
09.2022 - 10.2024
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed customer orders for golf carts, baby supplies, and water sports equipment, ensuring timely delivery and pickup.
- Handled and processed payments for parking tickets with accuracy and attention to detail.
- Responded to customer inquiries via email, providing prompt and professional assistance.
- Resolved payment-related issues and addressed customer concerns to ensure satisfaction.
Inbound Call Center Representative
Mister Sparky Electric
02.2019 - 09.2021
- Scheduled appointments for electricians to address electrical issues, ensuring efficient service delivery.
- Conducted outbound calls to customers seeking electrical services, generating leads and bookings.
- Managed follow-ups through calls, texts, and emails to engage with prospective customers and address inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new personnel regarding company operations, policies and services.
Insurance Sales Agent
Bankers Life Insurance Company Of America
08.2018 - 01.2019
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Receptionist
Tanner Fire and Safety
10.2016 - 08.2017
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Retail Sales Associate
Bealls Outlet Stores
03.2012 - 07.2015
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases and locate items.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- "Operated point-of-sale (POS) system to process transactions accurately and efficiently.
- Ensured fitting rooms were clean and organized to provide a positive guest experience.
- Consistently achieved targets for opening rewards and credit card accounts, contributing to sales growth and customer retention."
Education
Associate of Arts - Psychology
State College of Florida
Bradenton, FL06-2020
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Inbound phone calls
Timeline
Call Center Representative
Fun And More Rentals Rentals Of Bikes And Kayaks And Baby Supplies
09.2022 - 10.2024
Inbound Call Center Representative
Mister Sparky Electric
02.2019 - 09.2021
Insurance Sales Agent
Bankers Life Insurance Company Of America
08.2018 - 01.2019
Receptionist
Tanner Fire and Safety
10.2016 - 08.2017
Retail Sales Associate
Bealls Outlet Stores
03.2012 - 07.2015
Associate of Arts - Psychology
State College of Florida
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