Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rachel Hill

Rachel Hill

Bedford,TX

Summary

Driven and resourceful Executive Assistant and Office Manager with several years of experience assisting C Level and Executives. Successfully manages high-volume workloads.

Overview

14
14
years of professional experience

Work History

Executive Assistant and Office Manager

Fitness Connection
04.2021 - Current
  • Manage CEO and other executive calendars, schedule meetings/trainings/conferences and appointments, and coordinate travel arrangements for executives and club level teammates.
  • Handle confidential and sensitive HR/teammate information, Legal subpoenas, and financial information.
  • Maintain confidentiality with sensitive legal documents while partnering with Genral Counsel, and personally handle all notary requests.
  • Process monthly P Card/travel expenses and reimbursements for executive team and club level teammates.
  • Streamline executive team communication by managing emails, appointments, and schedule meetings.
  • Communicate with Investment Company's EA's to schedule monthly Financial Reviews, Quarterly Board Meetings and dinners.
  • Scout and execute location booking for long-distance conferences, monthly meetings, and Holiday Parties.
  • Manage corporate office inventory, track supplies, place orders, and handle all maintenance and repairs.
  • Cater all Board of Director meetings, monthly Town Hall meetings, Boot Camp Trainings, and off-site trainings.
  • Assist Talent Management Team with ordering, printing, assembling, and distributing training materials to 44 club locations.
  • Scout and execute booking vendors for Club Grand Openings.
  • Create partnerships with hotels, catering companies, and vendors/
  • Coordinate events for executive/corporate/club level teammates, promoting team-building activities and boosting FC Culture.
  • Prepare and edit presentations for monthly Corporate Teammate Kickoffs.
  • Update spreadsheets and databases to track, analyze, and report on monthly labor budget hours.
  • Handle logistics, catering, and travel arrangements for meeting and event planning for Board of Directors members.
  • Greet visitors and determine the purpose of visit and direct them to appropriate destinations.
  • Oversee facility maintenance requests, coordinate with building management to address repairs or improvements efficiently.
  • Developed and facilitated Corporate Teammate Onboarding procedures and guidelines, contributing to a well-organized workplace culture.
  • Assist Marketing Team with creating visuals as well as shipping materials to necessary club locations.
  • Coordinate all Holiday Parties, Thanksgiving Luncheons, as well as birthday decoration.

COACH

Texas Volleyball Academy
12.2015 - Current
  • Coach young athletes on the fundamentals of volleyball.
  • Promote sportsmanship values among young athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous parental feedback.
  • Develop strong relationships with athletes' families to encourage support and involvement.
  • Manage practice schedules, ensuring efficient use of time and resources for optimal results.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.
  • Conduct regular performance evaluations for players, setting clear expectations for continued improvement throughout the season.
  • Teach athletes how to run specific game plays in order to build cohesive, structured team.

EXECUTIVE ADMINISTRATIVE ASSISTANT

Triumph Group
04.2018 - 04.2021
  • Schedule and coordinate meetings, appointments, and travel arrangements for General Manager and Executive Leadership.
  • Run daily/weekly Union Attendance Reports and assist HR draft and issue disciplines.
  • Complete travel and expense reports for team members in Texas and California using Concur.
  • Coordinated and booked airfare, hotel and ground transportation for General Manager and Site Controller.
  • Assisted in the development of presentations.
  • Fostered a positive and fun work environment by addressing employee concerns and facilitating team-building activities and birthday potlucks.
  • Handled confidential and sensitive Union information with discretion.
  • Handled catering for Executive employees.

PATIENT COORDINATOR

Med X Imaging & Eve’s Breast Center
11.2018 - 02.2018
  • Patient scheduling, insurance validation, and maintain front office appearance
  • Triage Medical and Medical Spa services: Botox, Laser Hair Removal, Kybella - Performed Silk Peels, and Forma/Body FX treatments.

GUEST SERVICES MANAGER

Life Time Fitness
07.2015 - 11.2017
  • Supervised a team of front desk coordinators, ensuring adherence to policies, procedures, and top-notch customer service standards.
  • Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
  • Led weekly team meetings to communicate upcoming promotions and current metrics.
  • Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
  • Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed and implemented strategies to improve guest experiences and build loyalty.

FILING CLERK / ADMINISTRATIVE SUPPORT

Low T Center
12.2013 - 04.2015
  • Work with Accounts Payable to maintain precise record of all practice invoices
  • Mailing, filing, and hospitality support.

ADMISSIONS LEADER

Paul Mitchell Dallas
08.2010 - 07.2013
  • Recruitment and lead generation for enrollment
  • Business development between Salons, Spas, and High Schools.

MAKEUP ARTIST

MAC Cosmetics
08.2010 - 07.2013
  • Work to achieve daily and monthly revenue goals.

Education

BUS | University Studies - Business Administration, Sports MGMT

Oklahoma St University
Stillwater, OK
12.2020

Esthetics Program -

Paul Mitchell – Dallas
10.2012

Diploma -

Coppell High School
01.2005

Skills

  • Problem Solving
  • Scheduling
  • Collaboration
  • Strong Work Ethic
  • Time Management
  • Critical Thinking
  • Customer Relationships
  • Microsoft Office/Teams
  • SAP Concur
  • Executive Support
  • Office Management
  • Expense Reporting
  • Calendar Management
  • Travel Coordination
  • Meeting planning
  • Document Preparation
  • Project Planning

Timeline

Executive Assistant and Office Manager

Fitness Connection
04.2021 - Current

PATIENT COORDINATOR

Med X Imaging & Eve’s Breast Center
11.2018 - 02.2018

EXECUTIVE ADMINISTRATIVE ASSISTANT

Triumph Group
04.2018 - 04.2021

COACH

Texas Volleyball Academy
12.2015 - Current

GUEST SERVICES MANAGER

Life Time Fitness
07.2015 - 11.2017

FILING CLERK / ADMINISTRATIVE SUPPORT

Low T Center
12.2013 - 04.2015

ADMISSIONS LEADER

Paul Mitchell Dallas
08.2010 - 07.2013

MAKEUP ARTIST

MAC Cosmetics
08.2010 - 07.2013

BUS | University Studies - Business Administration, Sports MGMT

Oklahoma St University

Esthetics Program -

Paul Mitchell – Dallas

Diploma -

Coppell High School

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