Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Hill

Danville,WV

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Byrnside Hardware Store. Excelled in customer relationship building and order processing efficiency, achieving significant improvements in customer retention and sales turnaround times. Skilled in inventory management and team collaboration, consistently exceeding performance goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Parts Counter Sales Person

Byrnside Hardware Store
05.2024 - 07.2024
  • Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.

Driver

Incident Clear (Courtesy Patrol)
02.2024 - 06.2024
  • Enhanced community safety by conducting regular patrols and reporting suspicious activities.
  • Improved overall resident satisfaction by providing friendly, professional assistance during courtesy patrols.
  • Provided first aid or emergency assistance when necessary during patrol shifts, prioritizing resident welfare.
  • Assisted residents with lockouts and vehicle jump-starts, ensuring timely support.
  • Worked closely with local law enforcement agencies to address criminal incidents or security threats within the community.
  • Maintained detailed patrol logs, enabling efficient communication with management and law enforcement.
  • Conducted regular training sessions for new Courtesy Patrol team members to ensure consistent performance standards.
  • Checked vehicle equipment for proper functioning prior to use.

Cashier

Save A Lot
08.2023 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier Team Lead

Krogers Grocery Store
04.2020 - 06.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

Cashier

Walmart
11.2013 - 02.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

No Degree -

Scott High School
Madison

No Degree - Bachelor of Science Education

Grand Canyon University
Phoenix, AZ

GED -

Boone Career Technical Center
Rock Creek, WV
10.2021

Skills

  • Customer Relationship Building
  • Goal-oriented mindset
  • Technical understanding
  • Product Knowledge Expertise
  • Upselling strategies
  • Order Processing Efficiency
  • Inventory management proficiency
  • Sales Techniques Mastery
  • Ordering parts
  • Customer Service
  • Problem-solving skills
  • Team Collaboration

Certification

Stihl Certified= Present

Cash Flow Module Certificate

Tackling Tough Skills Certificate

Hazardous Materials Certificate

Microsoft Word Certificate

CSM Certificate

Customer Service Certificate (several)

Work Ethic Certificate (comes with letter recommendation)

Timeline

Parts Counter Sales Person

Byrnside Hardware Store
05.2024 - 07.2024

Driver

Incident Clear (Courtesy Patrol)
02.2024 - 06.2024

Cashier

Save A Lot
08.2023 - 09.2023

Cashier Team Lead

Krogers Grocery Store
04.2020 - 06.2023

Cashier

Walmart
11.2013 - 02.2014

No Degree -

Scott High School

No Degree - Bachelor of Science Education

Grand Canyon University

GED -

Boone Career Technical Center

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Rachel Hill