Rachel Hillegonds
Crown Point ,IN
Summary
Organized and dependable candidate successful in providing a professional and positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2026
2026
years of professional experience
Work History
Bar Manager
American Legion Post 94
Valparaiso, Indiana
05.2021 - Current
- Managed daily bar operations and ensured compliance with local regulations.
- Trained and supervised staff on customer service and beverage preparation.
- Coordinated events and special functions to enhance community engagement.
- Maintained inventory levels and ordered supplies to meet operational needs.
- Created promotional strategies to increase bar attendance and sales.
- Resolved customer concerns promptly to ensure satisfaction and loyalty.
- Fostered a welcoming atmosphere for members and guests through effective communication.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Bartender
American Legion Post 94
Valparaiso, Indiana
2014 - Current
- Served beverages efficiently to patrons in a busy social environment.
- Maintained cleanliness and organization of the bar area.
- Developed strong relationships with regular customers to enhance their experience.
- Managed cash register and processed transactions accurately.
- Assisted in training new bartenders on bar procedures and customer service standards.
- Monitored inventory levels and restocked supplies as needed.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bartender
American Legion Post 170
Chesterton, Indiana
09.2007 - 07.2014
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set up glassware, liquor and other necessary supplies for special events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Consulted with managers to organize special events and promotions.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Education
Associate of Science - Liberal Arts And General Studies
Indiana University Northwest
Gary, IN05.2008
High School Diploma -
Portage High School
Portage, IN06.1999
Skills
- Ability to Lift 50 Pounds
- Customer Service and Rapport
- Order Accuracy and Delivery
- Team Player
- Conflict and Complaint Resolution
- PPE Guideline Compliance
- High-Energy and Stamina
- Natural Leadership
- Active Listening
- Time Management
- Brand Loyalty
- Detail-Oriented
- Troubleshooting
- Inventory management
- Customer service
Timeline
Bar Manager
American Legion Post 94
05.2021 - Current
Bartender
American Legion Post 170
09.2007 - 07.2014
Bartender
American Legion Post 94
2014 - Current
Associate of Science - Liberal Arts And General Studies
Indiana University Northwest
High School Diploma -
Portage High School