Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Hinson

Gainesville,FL

Summary

Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. Proven efficiency while working as a team-member with staff, volunteers, and management. Proficient in MS Office.

Overview

24
24
years of professional experience

Work History

ADMIN PROFESSIONAL

UFHEALTH
06.2023 - Current
  • Process patient discharge paperwork and ensures all necessary documentation is completed
  • Provide patients with information on follow-up appointments, medication, and discharge instructions
  • Schedule future appointments for patients, such as follow-up visits or specialist referrals
  • Coordinate with medical staff to ensure availability and smooth scheduling
  • Input patient information into electronic health records (EHR) systems
  • Update patient demographics and insurance information as needed
  • Handle incoming phone calls, answer questions, and direct calls to the appropriate department or staff
  • Organize and maintain patient records, ensuring that all documents are up-to-date and filed properly
  • Handle confidential medical and personal information in accordance with HIPAA guidelines
  • Provide excellent customer service to patients and their families, ensuring a smooth and positive experience
  • Address patient concerns and direct them to the appropriate department when necessary
  • Ensure all required forms, such as consent forms, medical history, and insurance forms, are completed and processed
  • Communicate with medical professionals (nurses, doctors, specialists) to relay patient information or requests
  • Process patient payments for medical services, co-pays, or outstanding balances
  • Issue receipts and maintain accurate records of financial transactions
  • Greet patients upon arrival and guide them through the check-in process
  • Collect and verify personal information (e.g., name, address, date of birth, insurance details)
  • Input or update patient information into the hospital's electronic health records (EHR) system
  • Ensure that all necessary forms (e.g., consent forms, privacy policy acknowledgment) are completed and signed
  • Verify the patient's insurance information and confirm that coverage is active and accurate
  • Obtain insurance authorizations for specific procedures if needed
  • Address any discrepancies with insurance information and assist patients with questions about their coverage
  • Ensure that patients are scheduled for the correct procedures or doctor visits based on their needs
  • Confirm appointment details with patients and update any changes to appointment times or specialists
  • Ensure that the waiting area is organized, and patients are seen in an efficient manner
  • Monitor patient flow and coordinate with clinical staff to maintain schedules
  • Collect insurance information, verify coverage, and assist patients with billing inquiries
  • Ensure that payment for services is processed accurately and timely, including co-pays and outstanding balances
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

OWNER

SWEET'S BY RACHEL LLC
02.2010 - Current
  • Manage an in-home bakery, providing leadership for daily production schedules, inventory management, marketing strategies, and financial planning
  • Ensure the highest level of customer service, quality control, and efficiency in all aspects of bakery operations
  • Developed new products based on market trends and consumer preferences while ensuring compliance with food safety regulations
  • Maintained a clean work environment that is safe for customers by following proper sanitation procedures at all times
  • Follow all the food and safty regulations by the state of Florida

After School Coordinator

Countryside Christian School
11.2022 - 06.2023
  • 03Organized academic, recreational, educational and enrichment activities
  • Good at developing positive relationships with students, parents and educators for the after-school program
  • Ability to plan and execute a broad range of education and recreational activities
  • Completed reporting requirements such as daily attendance, social behavior scales, accident reports and progress reports
  • Observed, monitored, & supervised children and staff throughout the afternoon
  • Followed procedures for receiving payments
  • Oversees program staff, program operations, services
  • Trained in Trust-Based Relational Intervention (T.B.R.I): A Systemic Approach to Complex Developmental
  • Managed behavioral issues and used positive behavior strategies for groups of up to [40] students.

OWNER

Hinson's Angels
01.2012 - 11.2022
    • Managed an in-home daycare with up to 8 children under the age of 4
    • Coordinate educational development and recreational activities for the daycare
    • Communicated openly with children's parents about daily activities and behaviors
    • Made nutritious breakfasts, lunches, and snacks for the children
    • Communicated with children in developmentally appropriate way
    • Incorporated music and play into developmentally appropriate activities
    • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization
    • Administered and filed child care paperwork
    • Trained in Trust-Based Relational Intervention (T.B.R.I): A Systemic Approach to Complex Developmental

office manager

Spectrum optical
02.2009 - 12.2011
  • Managed and coordinated the expenditure of funds for the optical department to include, inventory, supplies, advertisement and payroll
  • Maintained schedule for busy doctor's office scheduling appointments for routine and medical eye exams utilizing office software
  • Maintain records of customer prescriptions, work orders and payments
  • Rendered superior customer service to each patient supplying all of their eye care needs and provided expertise on all areas of the business
  • Maintained filing system to include; receipts, invoices and other optical documents
  • Assists clients with selecting frames while measuring customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription
  • Provides customers with exceptional service while assisting in the sales process and dispensing of eyewear
  • Arrange and maintain displays of optical merchandise

Office Manager

dr. lang eye care (myeyedr)
06.2006 - 02.2009
  • Maintained schedule for busy doctor's office scheduling appointments for routine and medical eye exams utilizing office software
  • Maintain records of customer prescriptions, work orders and payments
  • Rendered superior customer service to each patient supplying all of their eye care needs and provided expertise on all areas of the business
  • Maintained filing system to include; receipts, invoices and other optical documents
  • Assists clients with selecting frames while measuring customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription
  • Provides customers with exceptional service while assisting in the sales process and dispensing of eyewear
  • Arrange and maintain displays of optical merchandise

Assistant Manager

Dollar Tree
09.2001 - 06.2006
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
  • Oversaw aspects of maintenance, inventory and daily activity management
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Process merchandise returns and exchanges
  • Supervise others and provide on-the-job training
  • Stock shelves, and mark prices on shelves and items

Education

BA - Liberal Studies

Santa Fe Community College
01.2004

High School Diploma -

Buchholz High School
Gainesville, FL
05.2002

Skills

  • Excellent Communication Skills
  • Time Management
  • Team Player
  • Detail-directed problem solver
  • Proficient in MS Office
  • Strong organizational skills
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Organization and time management

Timeline

ADMIN PROFESSIONAL

UFHEALTH
06.2023 - Current

After School Coordinator

Countryside Christian School
11.2022 - 06.2023

OWNER

Hinson's Angels
01.2012 - 11.2022

OWNER

SWEET'S BY RACHEL LLC
02.2010 - Current

office manager

Spectrum optical
02.2009 - 12.2011

Office Manager

dr. lang eye care (myeyedr)
06.2006 - 02.2009

Assistant Manager

Dollar Tree
09.2001 - 06.2006

BA - Liberal Studies

Santa Fe Community College

High School Diploma -

Buchholz High School

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Rachel Hinson