Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Websites
Work Availability
Timeline
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Rachel Hoaglin

Richmond,CA

Summary

Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to a medical office long-term.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Font Office Lead

Kiwi Pediatrics
02.2021 - Current
  • Coordinate patient scheduling, payments, insurance verifications and authorizations, and address concerns and answers as needed.
  • Oversew daily front office operations, delegating tasks as necessary to maintain an efficient and effective workflow.
  • Handle sensitive patient information discretely, such as mail, telephone messages, and faxes, adhering to strict HIPAA protocols at all times.
  • Collaborate with management to identify areas for improvement, leading to increased overall productivity within the office.

Medical Assistant

Karin Schiffman, M.D.
03.2018 - 01.2021
  • Coordinated patient scheduling, telephone calls, medical records management, including filing, organizing and scanning documents, and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment after every patient, adhering to COVID-19 protocols and HIPAA regulations.
  • Kept medical supplies and patient vaccines in sufficient stock by monitoring levels on a weekly basis.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Insurance Specialist

Napa Valley Physical Therapy
08.2007 - 09.2017
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed patient referrals, eligibility, benefits verification, and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Backed up front Medical Receptionist in patient scheduling, documentation, and collection of payments for billing.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Education

Bachelor of Science - Business Management - Marketing

San Francisco State University
San Francisco, CA
06.2004

Associate of Science - Business Management, Liberal Arts, Social Science

Solano Community College
Fairfield, CA
05.1995

Skills

  • Exceptional communication
  • Staff Training and Development
  • Front Office Management
  • Maintaining confidentiality
  • Insurance Verification
  • Medical terminology knowledge
  • Electronic Health Records

Accomplishments

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Additional Information

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Certification

  • California State Resident Insurance Producer / Accident and Life-Only. License #: 0F46567

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Font Office Lead

Kiwi Pediatrics
02.2021 - Current

Medical Assistant

Karin Schiffman, M.D.
03.2018 - 01.2021

Insurance Specialist

Napa Valley Physical Therapy
08.2007 - 09.2017

Bachelor of Science - Business Management - Marketing

San Francisco State University

Associate of Science - Business Management, Liberal Arts, Social Science

Solano Community College

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