Rachel Hodges
Arlington,TX
Summary
Dedicated Administrator with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Peter Joseph Naus MD
Arlington , TX
11.2022 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Provided patient education and answered questions regarding the surgery process.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Assisted in the development of referral processes and procedures.
- Conducted outreach to community providers for referrals and resources.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Provided guidance to providers regarding the prior authorization process.
Patient Service Representative
Touchstone Imaging
Arlington , TX
04.2021 - 11.2022
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured that all necessary documentation is completed prior to discharge of patient.
Administrative Assistant
TSO
Mansfield , TX
10.2018 - 04.2021
- Greeted patients and provided friendly customer service.
- Scheduled patient appointments and managed appointment bookings.
- Answered incoming calls, responded to inquiries, and directed calls appropriately.
- Collected payments from patients for services rendered.
- Assisted with insurance claim processing by verifying coverage and entering information into the system.
- Verified patient eligibility and benefits through online portals or by phone.
- Provided administrative support to optometrists including filing paperwork, updating records, scanning documents.
- Maintained a clean reception area to ensure a comfortable waiting experience for patients.
- Ordered contact lenses and other supplies as needed.
- Checked in patients upon arrival and updated their medical records accordingly.
- Performed data entry of patient information into electronic health record systems.
- Coordinated with outside vendors when necessary.
- Processed referrals, authorizations, pre-authorizations and prior approvals as required by insurance companies.
- Ensured compliance with HIPAA regulations regarding the handling of confidential patient information.
- Handled all billing inquiries from both patients and insurance companies in an efficient manner.
- Performed general office duties including faxing, photocopying, filing.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed relevant insurance and other claim forms.
Education
High School Diploma -
Arlington High School
Arlington, TX05-2006
Skills
- Reception oversight
- Information Security
- Database Management
- Document Control
- Office Administration
- Filing
- Clerical Support
- Appointment Scheduling
- Data Entry
- Quality Assurance
- Professional and mature
- Complex Problem-Solving
- Account Management
- Multi-line telephone system operation
- Conflict Mediation
- Understands grammar
- Resourceful
- Strong interpersonal skills
- Office Management
- Insurance eligibility verification
- Strong Problem Solver
- Medical Billing
References
References available upon request.
Timeline
Administrative Assistant
Peter Joseph Naus MD
11.2022 - Current
Patient Service Representative
Touchstone Imaging
04.2021 - 11.2022
Administrative Assistant
TSO
10.2018 - 04.2021
High School Diploma -
Arlington High School
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