Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

RACHEL HODGINS

San Diego,CA

Summary

Energetic, punctual, and focused professional. Eager to contribute to team and business success through hard work, attention to detail, and exceptional organizational abilities. Proactive in driving results, and versatile in taking on multiple roles to curate new business initiatives. Offering years of experience in people, product and account management.

Overview

5
5
years of professional experience

Work History

Community and Brand Manager

Workbar
03.2024 - Current
  • Spearhead all membership sales initiatives, managing the pipeline from prospecting to onboarding, resulting in increased occupancy and member retention.
  • Adept at analyzing market trends, understanding consumer needs, and executing campaigns that elevate brand presence in competitive markets.
  • Cultivate a vibrant community by organizing and hosting four monthly events, enhancing member engagement, and networking opportunities.
  • Develop strong relationships with members, assessing their needs and interests to drive low turnover rates, and high satisfaction.
  • Oversee account management tasks, including billing, room reservations, and membership changes, while maintaining high operational standards.
  • Conducted market analysis to inform brand positioning and strategy, enhancing the organization's competitive edge.
  • Maintained a consistent brand voice across all member communications, ensuring a cohesive and engaging experience.

Manager of Guest Experience

Lululemon
Boston
01.2022 - 03.2024
  • Engaged with customers and team through use of effective interpersonal and people skills
  • Leveraged XSTORE, Microsoft, and ServiceNow quantities to input and compile data gathered from various sources, accumulating strong business acumen.
  • Maintained adequate staffing to meet objectives within budget
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Led team meetings, performance based evaluations and one-on-one coaching sessions to continuously improve efficiency in the workplace
  • Minimized staff turnover through appropriate selection, orientation and training
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls
  • Developed and implemented appropriate plans to resolve unfavorable trends in order to enhance sales and marketing strategies

Keyholder Manager

Lululemon
Omaha, NE
12.2020 - 01.2022
  • Provided daily operational oversight to ensure store met sales goals and objectives.
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
  • Maintained a clean and organized work environment to ensure efficient operations.
  • Developed and implemented an employee engagement strategy to increase morale, productivity and loyalty across the organization.
  • Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.

Trainer

Hotworx 24, Infrared Fitness Studio
Omaha, NE
01.2020 - 05.2021
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Analyzed financial data on a regular basis to identify trends in membership sales growth or decline.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Provided regular reports to senior management on team performance, challenges, and strategic recommendations.

Education

Bachelor's Degree of Science - Sociology

University of Nebraska Omaha
Omaha, NE
12-2022

Skills

  • Adaptive and Enthusiastic Learner
  • Customer and Personal Relationship Management
  • Problem Resolution and Analytical Thinker
  • Business Operations
  • Recruiting and Onboarding
  • Strategic Account Development/Management

Languages

English
Native/ Bilingual
Spanish
Limited

Affiliations

  • Division I Student Athlete - Cheer Team
  • Member: Alpha Xi Delta - Sorority and Recruiting Lead

Timeline

Community and Brand Manager

Workbar
03.2024 - Current

Manager of Guest Experience

Lululemon
01.2022 - 03.2024

Keyholder Manager

Lululemon
12.2020 - 01.2022

Trainer

Hotworx 24, Infrared Fitness Studio
01.2020 - 05.2021

Bachelor's Degree of Science - Sociology

University of Nebraska Omaha

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RACHEL HODGINS