Rachel Hofstetter
Darien,IL
Summary
Highly-motivated employee with desire to take on new challenges and demonstrate problem-solving skills. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
Assistant Head of Guest Services
Indian Prairie Public Library
Darien, IL
09.2020 - 08.2023
- Served as contact person and source of information to maintain good communication with customers.
- Supervised staff members by providing training, coaching, and feedback on their performance after evaluating their work.
- Volunteered in various committees and seminars related to improving guest services, experiences and decision making.
- Assisted in developing policies, procedures and implementing strategies that improved customer satisfaction ratings.
- Prepared correspondence reports in final formats with correct punctuation, capitalization, grammar and spelling.
- Completed day-to-day operations of the library including organized schedules, workflows, shift coverage to meet expected business demands, and assisted patrons.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals by creating projects and instructions for associates to follow.
Motor Safari Guide and Carousel Operator
Brookfield Zoo
Brookfield, IL
08.2021 - 10.2021
- Ensured the safety of riders while on Motor Safari Tour and while operating the carousel.
- Displayed strong public speaking skills by conducting tours to facilitate high quality experiences for guests.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Provided clear instructions to guests during events and parties.
- Helped transport guests to event locations and count attendees.
Educational Peer Coach
College of DuPage
Glen Ellyn, IL
06.2019 - 05.2020
- Provided educational assistance to students’ by giving one-on-one coaching on a variety of topics including reading, writing, speech, academic success strategies, and career development.
- Facilitated group workshops with peers to discuss topics such as study skills, time management, personal growth, and goal setting.
- Assisted in the planning and implementation of peer-to-peer activities that promoted student engagement and learning.
- Attended mandatory training sessions and completed online education courses.
Front Desk Receptionist
Massage Luxe
Willowbrook, IL
06.2019 - 05.2020
- Scheduled appointments for clients through company program, updated client accounts with most current information about membership levels and payment preferences.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Bachelor of Arts - Communications
Aurora University
Aurora, IL05.2024
Associate of Arts -
College of DuPage
05.2020
Diploma -
Hinsdale South High School
05.2018
Skills
- Strong Verbal Communication skills
- Computer Skills in Microsoft Programs
- Problem-Solving Skills
- Strong organizational skills
- Adaptable
- Reliable
- Performance Evaluations
- Excellent Leadership
Timeline
Motor Safari Guide and Carousel Operator
Brookfield Zoo
08.2021 - 10.2021
Assistant Head of Guest Services
Indian Prairie Public Library
09.2020 - 08.2023
Educational Peer Coach
College of DuPage
06.2019 - 05.2020
Front Desk Receptionist
Massage Luxe
06.2019 - 05.2020
Bachelor of Arts - Communications
Aurora University
Associate of Arts -
College of DuPage
Diploma -
Hinsdale South High School
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