Rachel Hofstetter
Darien,IL
Summary
Highly-motivated employee with desire to take on new challenges and demonstrate problem-solving skills. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
Assistant Head of Guest Services
Indian Prairie Public Library
Darien, IL
09.2020 - 08.2023
- Served as contact person and source of information to maintain good communication with customers.
- Supervised staff members by providing training, coaching, and feedback on their performance after evaluating their work.
- Volunteered in various committees and seminars related to improving guest services, experiences and decision making.
- Assisted in developing policies, procedures and implementing strategies that improved customer satisfaction ratings.
- Prepared correspondence reports in final formats with correct punctuation, capitalization, grammar and spelling.
- Completed day-to-day operations of the library including organized schedules, workflows, shift coverage to meet expected business demands, and assisted patrons.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals by creating projects and instructions for associates to follow.
Motor Safari Guide and Carousel Operator
Brookfield Zoo
Brookfield, IL
08.2021 - 10.2021
- Ensured the safety of riders while on Motor Safari Tour and while operating the carousel.
- Displayed strong public speaking skills by conducting tours to facilitate high quality experiences for guests.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Provided clear instructions to guests during events and parties.
- Helped transport guests to event locations and count attendees.
Educational Peer Coach
College of DuPage
Glen Ellyn, IL
06.2019 - 05.2020
- Provided educational assistance to students’ by giving one-on-one coaching on a variety of topics including reading, writing, speech, academic success strategies, and career development.
- Facilitated group workshops with peers to discuss topics such as study skills, time management, personal growth, and goal setting.
- Assisted in the planning and implementation of peer-to-peer activities that promoted student engagement and learning.
- Attended mandatory training sessions and completed online education courses.
Front Desk Receptionist
Massage Luxe
Willowbrook, IL
06.2019 - 05.2020
- Scheduled appointments for clients through company program, updated client accounts with most current information about membership levels and payment preferences.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Bachelor of Arts - Communications
Aurora University
Aurora, IL05.2024
Associate of Arts -
College of DuPage
05.2020
Diploma -
Hinsdale South High School
05.2018
Skills
- Strong Verbal Communication skills
- Computer Skills in Microsoft Programs
- Problem-Solving Skills
- Strong organizational skills
- Adaptable
- Reliable
- Performance Evaluations
- Excellent Leadership
Timeline
Motor Safari Guide and Carousel Operator
Brookfield Zoo
08.2021 - 10.2021
Assistant Head of Guest Services
Indian Prairie Public Library
09.2020 - 08.2023
Educational Peer Coach
College of DuPage
06.2019 - 05.2020
Front Desk Receptionist
Massage Luxe
06.2019 - 05.2020
Bachelor of Arts - Communications
Aurora University
Associate of Arts -
College of DuPage
Diploma -
Hinsdale South High School
Similar Profiles
Tou YangTou Yang
Floater (Circulation Desk) at Sun Prairie Public LibraryFloater (Circulation Desk) at Sun Prairie Public Library
Sarah BreastSarah Breast
Worked With Kids at High Prairie Municipal LibraryWorked With Kids at High Prairie Municipal Library
Art whiteArt white
Executive Director-Gaming Commission at Prairie Island Indian CommunityExecutive Director-Gaming Commission at Prairie Island Indian Community