Rachel Holbrook
Mechanicsville,MD
Summary
Talented Executive Director experienced in developing and managing staff, budgets and programs to achieve results. Offering more than 5 years of experience at executive level. Applies skills in leadership, mentoring and training to motivate organization's members in meeting organizational mission and program goals. Successfully raises public awareness about community-based programs and services and A proven background in business settings and driving organizational change at operational levels. Demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Director
Center for Discovery
Alexandria, VA
05.2023 - Current
- Meet census goals by working with facility clinical team
- Manage the facility customer flow, admissions process, referral management and admission sign-in, through post-admission
- Responsible for maintaining targeted occupancy levels of the facility, make sure all paperwork is signed and distributed appropriately Work closely with the Administrator and others involved to maintain consistent admissions, discharge and transfer meetings
- Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges and sales activity
- Participate and assist in the coordination of presentations about the facility or other appropriate topics to hospitals, physicians, and other potential referral sources.
Psychiatric Rehabilitation Program Coordinator
Project Chesapeake
Prince Frederick, MD
10.2017 - 06.2023
- Psychiatric Rehabilitation Program is a program containing an array of services designed to help adults and minors capitalize on personal strengths, to develop coping strategies and skills to deal with deficits, and to develop a supportive environment in which to function as independently as possible
- Psychosocial rehabilitation services are provided in a variety of settings.
Admissions Director
Solomons Nursing Center
Solomons Island, MD
04.2022 - 05.2023
- Meet census goals by working with facility clinical team
- Manage the facility customer flow, admissions process, referral management and admission sign-in, through post-admission
- Responsible for maintaining targeted occupancy levels of the facility, make sure all paperwork is signed and distributed appropriately Work closely with the Administrator and others involved to maintain consistent admissions, discharge and transfer meetings
- Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges and sales activity
- Participate and assist in the coordination of presentations about the facility or other appropriate topics to hospitals, physicians, and other potential referral sources.
Navigator
Seedco
Waldorf, MD
12.2021 - 04.2022
- Provide courteous, professional and confidential assistance in a manner that is culturally and linguistically appropriate to all clients seeking health benefits;
- Conduct marketing and outreach within local communities about health insurance options through the Federal Marketplace.
- Work independently, travelling throughout the assigned territory to provide services and meet with scheduled appointments in various locations.
- Handle sensitive and personal information, adhering to client confidentiality and personally identifiable information policies.
- Provide assistance with changes to income and household data within an account.
- Present plan comparisons including co-pays, deductibles, and out-of-pocket expenses.
- Ensure that follow-up is completed to capture client referrals and outcomes.
- Complete eligibility for Federal tax credits, Medicaid, and Qualified Health Plans.
- Inform consumers of requirements to remain enrolled in the program/s.
- Enter data from consumer interactions, outreach, and education activities.
- Maintain accountability, reliability and dependability when performing all assigned job duties
Area Manager
Outreach recovery
Waldorf, MD
06.2021 - 07.2021
- Formulating fruitful business development strategies to ensure long-term success
- Setting standards and objectives for different stores and departments
- Optimizing and overseeing operations to ensure efficiency
- Perform operational and financial responsibility for a defined region or territory
- Provide training and development for staff, ensuring quality consistency across the region and increasing sales and profitability in their region.
Community Health Outreach Worker
St mary's. County health department
Leonardtown, MD
12.2020 - 06.2021
- Oversee the planning and implementation of outreach strategy, responsible for connecting people in the broader community by creating sponsorship agreements and cultivating relationships with businesses, individuals, and other relevant organizations
- Contact tracing for coved 19 relive and assistance
Substitute Teacher
Smcps
Leonardtown, MD
10.2018 - 09.2019
- Providing classroom coverage for a teacher who is absent for any period of time.to carry out the instructional and classroom management processes for teachers who are absent for a day or for extended periods of time and am responsible for maintaining established rules, procedures and policies of the classroom, school, and district.
Direct Care Worker
Baycss
Hollywood, MD
06.2016 - 10.2017
- Offer a variety of individualized services including care taking, socialization, recreational activities and transportation services for people with disabilities in all settings And assist each person in identifying, planning to meet, and accomplishing goals that are aimed at improving their quality of life.
Dental Assistant
Donald Westbrook DDS Office
Morehead City, NC
01.2006 - 10.2008
- Performed fourhanded dentistry, used sterile technique in lab and operatory, charted dental information, recorded vital sings, mixed cements and amalgam and pulled and filed records.
Sales Associate
Haagen Daz
Williamsburg, VA
04.2004 - 12.2005
- Provided excellent customer service, maintained a clean and safe work environment, filled customer's orders, and operated the register, closed up shop on night shift.
Dental Assistant
Ft. Eustis
Fort Eustis, VA
04.2005 - 06.2005
- Performed fourhanded dentistry, used sterile technique in lab and operatory, charted dental information, recorded vital sings, mixed cements and amalgam and pulled and filed records, assisted in oral surgery and root canals.
Sale Associate
Garden Gallery Florist
Newport News, VA
09.2002 - 01.2003
- Provided excellent customer service, maintained a clean and safe work environment, filled customer's orders, and operated the register, closed up shop on night shift, unpacked incoming flowers and did inventory
Education
Some college - Registered behavioral technician
Relias online
07.2020
Thomas Nelson Community College -
Hampton, VA, US
06.2005
High school diploma -
09.2004
Some College (No Degree) -
ECPI University
Virginia Beach, VASkills
- Retail sales
- Medical Billing
- Excel
- Management
- Case Management
- Floral Design
- Administrative Assistant (2 years)
- Marketing
- Vital Signs
- Special Education
- Developmental Disabilities Experience
- Applied Behavior Analysis
- Eaglesoft
- Medical Scheduling
- Chairside Assisting
- Autism Experience
- Teaching
- Medical Coding
- Special Needs
- Cheerleading
- Microsoft Word
- Child care
- Transcription (Less than 1 year)
- Supervising Experience
- Teacher Assistant
- Patient monitoring
- Medication Administration
- Classroom Management
- Microsoft Office
- Dentrix
- Filing
- Medical Terminology
- CPR
- Infection Control Training
- Time Management
- Administrative Experience (1 year)
- Microsoft Excel
- Clerical Experience
- English
- Customer Service
- Training
- Medical Records
- Home Care
- Organizational Skills
- Forehanded dental assisting, Basic computer skills, dental charting, customer service, typing and filing, front of office work (2 years)
- Quality Control
- Staff Management
- Report Compilation
- EMR Systems
- Business Development
- Epic
- HIPAA
- Dental Receptionist
- Product management
- Project management
- Financial Management
- Program Management
- Human Resources
- Operations Management
- Data Interpretation
- Strategic Planning
- Contract Management
- Program Leadership
- Profit and Loss Statements
- Compliance and Regulations
- Business Management
- Project Management
- Training Methods
- Program Monitoring
- Business Planning
- Outreach Programs
- Talent Management and Staffing
- Team Leadership, Training, and Development
- Business Administration
- Leadership Development
- Performance Feedback
- Budgeting and Financial Management
- Negotiation
- Operational Planning
- Client Services
- Report compilation
- Performance feedback
- Policy and procedure adherence
- Relationship building
- Case management
- Business administration
- Program leadership
- Fundraising
- Grant writing
- Business planning
- Strategic planning
Certification
- First Aid Certification
- Certified Dental Assistant
- CPR Certification
- AED Certification
- RBT Certification
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Director
Center for Discovery
05.2023 - Current
Admissions Director
Solomons Nursing Center
04.2022 - 05.2023
Navigator
Seedco
12.2021 - 04.2022
Area Manager
Outreach recovery
06.2021 - 07.2021
Community Health Outreach Worker
St mary's. County health department
12.2020 - 06.2021
Substitute Teacher
Smcps
10.2018 - 09.2019
Psychiatric Rehabilitation Program Coordinator
Project Chesapeake
10.2017 - 06.2023
Direct Care Worker
Baycss
06.2016 - 10.2017
Dental Assistant
Donald Westbrook DDS Office
01.2006 - 10.2008
Dental Assistant
Ft. Eustis
04.2005 - 06.2005
Sales Associate
Haagen Daz
04.2004 - 12.2005
Sale Associate
Garden Gallery Florist
09.2002 - 01.2003
Some college - Registered behavioral technician
Relias online
Thomas Nelson Community College -
Hampton, VA, US
High school diploma -
Some College (No Degree) -
ECPI University
- First Aid Certification
- Certified Dental Assistant
- CPR Certification
- AED Certification
- RBT Certification
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