Rachel Hollis
Cape Coral,Florida
Summary
Orderly and committed Office Administrator offering solid skills in customer relations and resilience to handle challenges of fast-paced service environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
16
16
years of professional experience
Work History
Technical Operations Specialist
Mock Engineering Inc.
Fort Myers, FL
11.2013 - 12.2021
- Performed variety of clerical and administrative duties such as photocopying, faxing documents and ordering supplies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, both through phone and email.
- Prioritized service requests, scheduled and dispatched service technicians while effectively communicating work order and ensuring customer satisfaction.
Administrative Supervisor/ Call Center Manager
ENTERPRISE HOLDINGS
Fort Myers, FL
03.2008 - 09.2012
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude
- Collaborated with Human Resource department to ensure efficient office environment
- Oversaw daily office operations and development for 10+ administrative representatives
- Oversaw inventory and office supply purchases
- Contacted customers regarding unpaid and underpaid contracts, and past due rentals, resolving all issues while maintaining a positive and pleasant attitude.
Store Manager
CJ Banks
Estero, FL
10.2007 - 03.2008
- Hire, train, and develop a professional and successful sales team
- Maintained company standards with visual presentation and merchandising
- Lead by example though setting and achieving personal and store sales goals
- Report to district manager on store operations, customer satisfaction, and team sales performance.
Store Manager
Strasburg Children
Fort Myers, FL
11.2005 - 10.2007
- Promote and increase sales though marketing, merchandising, and customer service
- Hire, train, and develop sales team, focusing on customer service and building relationships
- Complete all operational functions, deposits, payroll, and maintenance schedules.
Education
Associate Degree - Business management
Edison College
05.2007
Skills
- Customer Service Excellence
- Complaint Handling & Resolution
- New Hire Training
- Administrative Operations
- Cash Handling
- Team Motivation & Management
- Office Management
- Technical Support
- Scheduling Coordination
- Dispatch Coordination
Affiliations
- Girl Scout Troop Leader 9 years
- Girl Scout Events Coordinator 4 years
References
References available upon request.
Timeline
Technical Operations Specialist
Mock Engineering Inc.
11.2013 - 12.2021
Administrative Supervisor/ Call Center Manager
ENTERPRISE HOLDINGS
03.2008 - 09.2012
Store Manager
CJ Banks
10.2007 - 03.2008
Store Manager
Strasburg Children
11.2005 - 10.2007
Associate Degree - Business management
Edison College
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