Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Holmes

Nashville,Tennessee

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Advisor

Warby Parker
04.2024 - Current
  • Demonstrated effective communication skills while engaging with customers via telephone, email and chat.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Ensured accuracy of orders by verifying prescriptions, prices, quantity and delivery dates.

CUSTOMER SERVICE REPRESENTATIVE( REMOTE)

Conduent
08.2022 - 03.2024
  • Utilized automated systems to log and retrieve call information
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts

CUSTOMER SERVICE REPRESENTATIVE( REMOTE)

Fleetcor
11.2021 - 06.2022
  • Documented, researched, and resolved customer service issues
  • Handled customer inquiries, general questions, payments, and service requests
  • Delivered fast and friendly service regarding questions
  • Answered numerous inbound calls each day to handle various concerns

RECEPTIONIST

B&E Irrigation And Landscaping
09.2019 - 03.2020
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Resolved customer problems and complaints
  • Scheduled appointments and documented updates in scheduling software
  • Greeted people upon arrival and provided directions to specific destinations

Education

BEAUTY SCHOOL IN COSMETOLOGY - Cosmetology

Empire Beauty School
Brentwood, TN
06.2022

HIGH SCHOOL IN HIGH SCHOOL -

Blackman High School
Murfreesboro, TENNESEE
06.2016

Skills

  • Understanding Customer Needs
  • Customer Relations
  • Call center experience
  • Calm and Professional Under Pressure
  • Microsoft Windows
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Call Center Operations

Certification

Cosmetology License

Timeline

Customer Service Advisor

Warby Parker
04.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE( REMOTE)

Conduent
08.2022 - 03.2024

CUSTOMER SERVICE REPRESENTATIVE( REMOTE)

Fleetcor
11.2021 - 06.2022

RECEPTIONIST

B&E Irrigation And Landscaping
09.2019 - 03.2020

HIGH SCHOOL IN HIGH SCHOOL -

Blackman High School

BEAUTY SCHOOL IN COSMETOLOGY - Cosmetology

Empire Beauty School

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Rachel Holmes