Summary
Overview
Work History
Education
Skills
References
Timeline
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Rachel Holton

Palm Coast,FL

Summary

Accomplished Customer Service Representative with a proven track record in enhancing customer satisfaction and streamlining operations. Expertise in verbal and written communication, time management, and ensuring all projects have necessary permits. Recognized for facilitating technician support, minimizing travel time and maximizing efficiency for the day.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Diversified Plumbing Services
Ormond Beach, FL
12.2023 - 01.2025
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Created work orders through Field Edge and dispatched calls accordingly.
  • Checked all missed calls in Field Edge to ensure that every customer received service.
  • Finalized all invoices, and updated Spiff reports to ensure proper commission for payroll.
  • I followed up with each customer on the dispatch board to ensure that service was satisfactory, and I inquired if the customer would like to begin preventative maintenance.
  • I applied for all permits needed for residential and new construction.
  • Followed up with all permits to ensure that inspections were scheduled and passed.

Customer Service Representative

McGowan's Heating and Air
Jacksonville, FL
08.2019 - 02.2022
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Created work orders through program provided.
  • Scheduled annual maintenance, as well as sold annual maintenance.
  • Collected payments and kept payment information current.
  • Collected on past-due, billable accounts.
  • Assisted technicians with any needs from the office.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Strengthened customer retention by offering discount options.

Assistant Supervisor of Shipping and Receiving

Hartley Press Inc.
  • Company Overview: A multi million dollar printing and press company that deals with accounts such as The Jacksonville Jaguars, Natural Life, JEA, FSU, University of Florida, University of North Florida, Innerworkings, Professional Golf Association(PGA), Baptist hospital, auto source weekly, and more
  • I was trusted with the responsibilities of the assistant supervisor of shipping and receiving so handling my task properly was a must because my department was the last place a product goes before it reaches the customer
  • I learned how to confidently run machines such as, the shrink wrapper, business card slitter, three hole drill machine, and the pitney bowes mailing machine
  • I have had experience helping on the perfect binder, three knife, sticher, polybagger doing u.s
  • Postal mail sorting, and working in the mailing department
  • I can break down and pack shipping list, prepare any product big or small for delivery(truckline, ups, Fed Ex)
  • I am very familiar with warehouse fulfillments, printing labels, reading job tickets, printing ups and Fed ex labels through the systems provided, and making sure supplies are always stocked up and re ordered when they get low
  • I was trusted with the responsibility of reading job tickets and proofs to understand how the salesman wants their job done and showing the other warehouse employees how to do the job correctly, and make sure I monitor everyone until the job is complete and the customer is satisfied
  • A multi million dollar printing and press company that deals with accounts such as The Jacksonville Jaguars, Natural Life, JEA, FSU, University of Florida, University of North Florida, Innerworkings, Professional Golf Association(PGA), Baptist hospital, auto source weekly, and more
  • I started at Hartley Press Inc
  • With No experience in Bindry work, I was able to go from $9.00 an hour to $13.00 an hour in less than two and a half years, and get promoted to assistant supervisor of shipping and receiving in a little over a year

Education

High School -

Clay High School
Green Cove Springs, Florida
05.2008

Skills

  • Scheduling
  • Account updating
  • Product education
  • Punctuality and reliability
  • Staff education and training
  • Data entry
  • Verbal and written communication
  • Decision-making
  • Time management
  • Computer proficiency
  • Microsoft office expertise
  • Problem-solving
  • Professional telephone demeanor
  • Credit card payment processing
  • Customer service
  • Technical troubleshooting
  • Warehousing functions

References

  • Diane Conn (239)243-7875. Former supervisor and co owner of Diversified Plumbing Services.
  • Megan Tejeda (239)240-4822. Office manager at Diversified Plumbing Services SW.
  • Debbie Spitz (904)712-3176. Former Supervisor at McGowan's Heating & Air.

Timeline

Customer Service Representative

Diversified Plumbing Services
12.2023 - 01.2025

Customer Service Representative

McGowan's Heating and Air
08.2019 - 02.2022

Assistant Supervisor of Shipping and Receiving

Hartley Press Inc.

High School -

Clay High School

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