Rachel Hooper
Schertz
Summary
Results-driven professional with expertise in customer service, shipping logistics, and process optimization. Proven ability to reduce errors and enhance workflow efficiency, leading to improved client satisfaction and cost savings.
Print production professional prepared for managing end-to-end print production operations. Adept at overseeing project timelines, ensuring quality standards, and coordinating internal teams. Known for collaborative approach and flexibility in adapting to project needs while maintaining focus on achieving results.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Shipping
Caltex Protective Coatings
Schertz, TX
08.2023 - Current
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Coordinated shipping logistics to ensure timely delivery of completed projects to clients.
- Established an efficient workflow for processing orders from placement through shipping.
- Reduced fulfillment errors with thorough quality checks before packaging and shipping products.
- Streamlined shipping processes by implementing bulk shipping plans, reducing shipping costs per item sold.
Customer Service Representative
Caltex Protective Coatings
Schertz, TX
08.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline support processes, enhancing overall customer satisfaction.
- Maintained comprehensive knowledge of product offerings to provide accurate information to clients.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Print Production Coordinator
Caltex Protective Coatings
Schertz, TX
08.2023 - Current
- Coordinated print production schedules to ensure timely delivery of materials.
- Collaborated with vendors to source high-quality printing supplies and equipment.
- Streamlined workflow processes, improving overall efficiency in project execution.
- Managed quality control procedures to maintain high standards in printed materials.
- Developed and implemented inventory management strategies for print supplies.
- Trained staff on best practices in print production coordination.
- Managed multiple print projects simultaneously for a timely delivery, ensuring client satisfaction.
Fr
Walmart Distrbutuon
New Braunfels, TX
05.2013 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
Shift Supervisor A
CVS Pharmacy
Seguin, TX
01.2009 - 05.2013
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new employees on pharmacy practices and customer service standards.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Coordinated staff schedules to optimize coverage during peak hours and maintain service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Beauty Department Manager
CVS Pharmacy
Monrovia, CA
12.2005 - 12.2008
- Oversaw daily operations of beauty department, ensuring compliance with company standards.
- Trained and mentored staff on product knowledge and customer service excellence.
- Managed inventory levels, optimizing stock to meet customer demand and minimize waste.
- Developed promotional strategies that enhanced product visibility and increased sales.
Education
High School Diploma -
Laughlin High School
Laughlin, NVSkills
- Deadline management
- Print finishing techniques
- Print-on-demand
- Active listening
- Critical thinking
- Customer service
- Hazmat and international shipping
- Shipping and receiving procedures
- Packing and shipping proficiency
- Shipping label creation
- Employee training
- Workplace safety
- Staff management
- Multitasking efficiency
- Creative thinking capacity
- Decision-making
- Goal setting and achievement
Timeline
Shipping
Caltex Protective Coatings
08.2023 - Current
Customer Service Representative
Caltex Protective Coatings
08.2023 - Current
Print Production Coordinator
Caltex Protective Coatings
08.2023 - Current
Fr
Walmart Distrbutuon
05.2013 - 06.2019
Shift Supervisor A
CVS Pharmacy
01.2009 - 05.2013
Beauty Department Manager
CVS Pharmacy
12.2005 - 12.2008
High School Diploma -
Laughlin High School