Rachel Hoover
Dalton,GA
Summary
Outgoing professional with seven years experience in Multifamily Property Management. Strong background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
7
7
years of professional experience
Work History
Community Manager
Meridian Management MMG
09.2023 - Current
- Managed two separate properties totaling 241 units
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Managed and set budget. Followed budget and assessed budget variance reports
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Property Manager
Royal American Management
12.2022 - 09.2023
- Lease up
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Community Manager
S And S Property Management
08.2020 - 12.2022
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
Assistant Property Manager
GVA Property Management
01.2019 - 08.2020
- 300 units
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Leasing Consultant
Elmington Property Management
01.2017 - 01.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Education
Early Childhood Education -
Georgia Northwestern Technical College
Rome, GASkills
- Property Inspections
- Daily Operations Management
- Tenant and eviction laws
- Community Engagement
- Fair housing
- Resident relations
- Staff Training
- Vendor Management
- Property tours and inspections
- MS Office Suite
- Proficient in Entrata, Onesite, MRI, and Realpage
- Conflict handling
- Leasing and sales
- Online Advertising
- Maintenance Oversight
Timeline
Community Manager
Meridian Management MMG
09.2023 - Current
Property Manager
Royal American Management
12.2022 - 09.2023
Community Manager
S And S Property Management
08.2020 - 12.2022
Assistant Property Manager
GVA Property Management
01.2019 - 08.2020
Leasing Consultant
Elmington Property Management
01.2017 - 01.2019
Early Childhood Education -
Georgia Northwestern Technical College
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