Rachel Horvath
Austin,Tx
Summary
Relationship driven professional experienced in onboarding, stakeholder communication, and process improvement within a tech-enabled healthcare environment. Skilled at building trust, managing complex workflows, and leveraging AI tools to create efficient, customer focused solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Onboarding and Enablement Associate
Spring Health
08.2025 - Current
- Managed over 1,200 complex provider relationships across the full lifecycle, serving as a trusted partner to build rapport, drive engagement, and ensure a seamless onboarding and ongoing support experience.
- Led cross-functional projects to improve onboarding processes, operational workflows, and provider experiences, leveraging data, automation, and AI enabled tools to identify efficiencies and drive scalable solutions.
- Owned decision making processes by analyzing provider needs, operational challenges, and business priorities to develop effective solutions, improve account outcomes, and enhance the overall provider experience.
- Served as a subject matter expert and escalation point, utilizing strong product knowledge and AI fluency to streamline workflows, support providers, facilitate trainings, and strengthen partnerships through proactive communication.
Onboarding and Enablement Associate
Spring Health
03.2024 - 08.2025
- Managed end-to-end provider onboarding, guiding providers through account setup, training, and platform adoption to ensure a seamless transition and successful engagement while reducing time to onboard by 65%.
- Built and maintained strong provider relationships by serving as a trusted point of contact, fostering collaboration and strengthening network engagement.
- Partnered cross-functionally with internal teams to improve onboarding workflows, enhance product knowledge, and align provider experiences with business goals.
- Led provider meetings and trainings, addressing questions, providing guidance, and ensuring clear communication throughout the onboarding journey.
Onboarding and Enablement Coordinator
Spring Health
07.2022 - 03.2024
- Managed a provider onboarding portfolio, serving as the primary relationship manager from account setup through activation while leveraging available tools to streamline communication, automate workflows, and deliver a high-touch onboarding experience.
- Partnered cross-functionally with Success, Recruiting, Credentialing, and Operations teams to coordinate onboarding milestones, resolve complex issues, and ensure timely provider activation while maintaining a seamless client experience.
- Developed deep expertise in platform functionality and workflows to educate providers, troubleshoot issues, and align solutions with client and business needs, driving adoption, engagement, and long-term account success.
Behavioral Health Specialist
Babylon Health
09.2021 - 07.2022
- Streamlined behavioral health operations by categorizing providers based on specialties, credentials, and insurance participation, optimizing patient-provider matching according to clinical needs, treatment modalities, and payer requirements.
- Led training initiatives for 20+ employees, ensuring a comprehensive understanding of behavioral health operations, insurance workflows, and best practices to drive consistency and high-quality service delivery.
- Managed multiple cross-functional projects focused on improving operational efficiency, collaborating with providers, insurance partners, and internal stakeholders to enhance provider onboarding, credentialing, and patient care outcomes.
Clinical Operations Support Associate
Babylon Health
06.2021 - 09.2021
- Managed patient and provider inquiries, assisting with scheduling, referrals, insurance-related questions, and account support while ensuring timely, accurate, and solution-oriented responses.
- Built and maintained strong relationships with 80+ providers, collaborating with insurance partners and internal cross-functional teams to support onboarding, credentialing, referrals, and ongoing account success.
- Served as a primary point of contact for provider support, managing ad hoc inquiries and proactive outreach through Zendesk to resolve issues, coordinate with insurance and operational teams, and deliver a high-quality customer experience.
Local Store Marketer
Texas Roadhouse
Austin, Tx
05.2020 - 06.2021
- Managed content strategy and execution, creating and scheduling on-brand campaigns across multiple channels to increase engagement and brand visibility.
- Oversaw marketing operations for four Texas Roadhouse locations in the Austin market, ensuring consistent messaging and brand standards.
- Developed social media campaigns and local partnerships to increase community engagement and drive customer traffic.
- Analyzed campaign performance and optimized strategies to exceed ROI goals and maximize sales impact.
Education
BBA - Marketing
University of Texas At San Antonio
San Antonio, TX05-2020
Skills
- Cross-functional Team Leadership
- Client & Business Alignment
- Operational Efficiency
- Provider Engagement
- Marketing Strategy Development
- Strategic Goal Alignment
Certification
- HubSpot Social Media Marketing Certification
- HubSpot Growth-driven Design Certification
- HubSpot Inbound Marketing Certification
Timeline
Senior Onboarding and Enablement Associate
Spring Health
08.2025 - Current
Onboarding and Enablement Associate
Spring Health
03.2024 - 08.2025
Onboarding and Enablement Coordinator
Spring Health
07.2022 - 03.2024
Behavioral Health Specialist
Babylon Health
09.2021 - 07.2022
Clinical Operations Support Associate
Babylon Health
06.2021 - 09.2021
Local Store Marketer
Texas Roadhouse
05.2020 - 06.2021
BBA - Marketing
University of Texas At San Antonio
ADDITIONAL EXPERIENCE
- Gamma Phi Beta Aug 2016- May 2020 Public Relations Representative, 2017-2019
- Philanthropy Coordinator, 2019-2020