Rachel Howell
Cincinnati,OH
Summary
Dynamic operations management leader with extensive experience in interpersonal conflict resolution at Family Nurturing Center. Demonstrated ability to enhance service efficiency through effective staff supervision, promoting a safe and nurturing environment. Proficient in motivational interviewing and case management, driving positive outcomes in child welfare. Recognized for achieving substantial improvements in customer satisfaction and staff performance.
Overview
8
8
years of professional experience
Work History
Parenting Time Visitation Floor Supervisor
Family Nurturing Center
02.2023 - 12.2024
- Supervise 30+ staff to ensure agency services run effectively and efficiently through practices and policies
- Manage the schedule and coverage of visits with core staff and substitutes
- Actively maintain communication with staff, participants, caregivers, and others
- Ensure a safe and nurturing environment for our families, children, and staff
- Apply trauma informed care, verbal de-escalation techniques, child development, and motivational interviewing daily
- Maintain positive working relationships with families served, agency staff and volunteers, court, and law enforcement personnel, HCJFS, funders and reps of our community
- Take the lead in response to crisis situations
Parenting Time Visitation Facilitator
Family Nurturing Center
04.2021 - 02.2023
- Supervise and document summaries to HCJFS and courts
- Model, coach, and provide parenting education, intervention, and give feedback to families to ensure nurturing interactions
- Maintain thorough and accurate case files
- Communicate effectively and maintain positive working relationships with families, agency staff, court personnel, and representatives of community resources
Psychology Internship
09.2016 - 12.2016
- Visitation Program Assistant, Case Aide, and Shadowed Facilitators
Education
BA - Psychology
University of Cincinnati
01.2020
Skills
- POS systems operations
- Staff coaching
- Operations management
- Interpersonal conflict resolution
- Customer relations
- Customer satisfaction
- Quick Learner Abilities
- Case management
- Analytical thinking
- Confidential documentation and recordkeeping
- Child welfare and protective services
- Motivational interviewing
- Case documentation
- Strategic planner
- Compassionate
- Behavioral management
- Intervention planning
- Conflict resolution
- Life skills development
Training
- Secondary Traumatic Stress, 2024, University of Kentucky
- The Dynamic Duo: Strategies to support the parent-child dyad affected by substance use disorder, 2022, Cincinnati Children’s Hospital Medical Center
- Motivational Interviewing Training, 2022, Family Nurturing Center
- Crisis Prevention Training, 2020 - 2022, Family Nurturing Center
- Trauma Informed Care, 2016, 2021, Family Nurturing Center
- ADHD and Parenting, 2017, Cincinnati Children’s Center for ADHD
- Nurturing Philosophy, Way of the Nurturing Father, Stewards of Children, Child Adult Relationship Enhancement (CARE), Domestic Violence for Women, and Way of the Nurturing Father
Timeline
Parenting Time Visitation Floor Supervisor
Family Nurturing Center
02.2023 - 12.2024
Parenting Time Visitation Facilitator
Family Nurturing Center
04.2021 - 02.2023
Psychology Internship
09.2016 - 12.2016
BA - Psychology
University of Cincinnati
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