Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
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Rachel Howell

Charlotte,USA

Summary

Professional with experience in billing and account management. Skilled in handling complex billing issues, ensuring accuracy, and meeting deadlines. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator and problem-solver with proficiency in billing software, customer service, and financial reconciliation. Prepared to deliver results and contribute effectively in fast-paced environment.

Overview

17
17
years of professional experience

Work History

Billing Representative

UPA Physicians
11.2016 - 08.2025
  • Managed insurance claim submissions using electronic systems to streamline communication with payers.
  • Processed and reviewed patient billing inquiries, ensuring accurate resolution of discrepancies.

Medical Scheduler

Staffing Solutions/ University of Tennessee Hospital
09.2016 - 11.2016
  • Scheduled patient appointments using electronic health record systems to enhance operational efficiency.
  • Coordinated communication between medical staff and patients, ensuring timely follow-ups and information accuracy.

Sales Agent

Sykes
06.2015 - 08.2016
  • Serve as direct point of contact for clients.
  • Place orders, check status of orders, and cancel orders, when necessary.
  • Oversee the shipping process for clothing stores.

Caregiver

Autumn Care Assisted Living
04.2014 - 08.2015
  • Assisted with basic patient care activities and with procedures ordered by physician.
  • Helped patients tend to personal care, activities of daily living, and transfers/transport.
  • Organized, distributed, and helped administer prescription medications.
  • Maintained confidentiality of proprietary information.

Caregiver

Homewood Assisted Living
10.2008 - 09.2013
  • Provided personal care and companionship.
  • Completed daily logs documenting patient condition and activities.

Education

Course - Real Estate

Superior School of Real Estate
Charlotte, NC
09.2025

Diploma - Medical Administrative Assistant

Ultimate Medical Academy
01.2016

Skills

  • Medical Terminology
  • Medical Billing
  • Customer Service
  • Organizational skills
  • Medical Office Experience
  • CPT Coding
  • ICD-10
  • Time management
  • Customer relations skills
  • Microsoft office
  • Collections
  • Data entry experience

Timeline

Billing Representative

UPA Physicians
11.2016 - 08.2025

Medical Scheduler

Staffing Solutions/ University of Tennessee Hospital
09.2016 - 11.2016

Sales Agent

Sykes
06.2015 - 08.2016

Caregiver

Autumn Care Assisted Living
04.2014 - 08.2015

Caregiver

Homewood Assisted Living
10.2008 - 09.2013

Diploma - Medical Administrative Assistant

Ultimate Medical Academy

Course - Real Estate

Superior School of Real Estate

Additional Information

  • KEY QUALIFICATIONS
  • Medical Administrative Assistant
  • Medical Terminology
  • Patient Processing
  • Patient Registration
  • Medical Billing
  • Medical Records Management
  • Release of Information
  • Introduction to ICD-10-CM Coding
  • HIPAA Compliance
  • Anatomy & Physiology
  • Electronic Health Records
  • EHR / EMR
  • Greenway
  • Computer Information Systems
  • Medical Transcription
  • Office Accounting
  • MS Office / MS Word
  • Medical Laws & Ethics
  • Path Physiology for Medical Office
  • Principles of Management

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