Rachel Husted
Owosso
Summary
Dynamic professional with a proven track record at Walmart and Shiawassee County Mental Health, excelling in customer service and patient data management. Demonstrated ability to enhance productivity and accuracy in cash handling and medical records maintenance. Skilled in fostering patient care through meticulous record-keeping and empathetic customer interactions.
Overview
30
30
years of professional experience
Work History
Cashier
Walmart
09.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Medical Records Specialist
Shiawassee County Mental Health
03.1991 - 01.2015
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
Education
Medical Assistant Certificate - Medical Assisting
Career Quest Learning Center
Lansing, MI01-2021
High School Diploma -
Owosso Highschool
Owosso, MI05-1989
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Written and verbal communication
Timeline
Cashier
Walmart
09.2019 - 01.2021
Medical Records Specialist
Shiawassee County Mental Health
03.1991 - 01.2015
Medical Assistant Certificate - Medical Assisting
Career Quest Learning Center
High School Diploma -
Owosso Highschool
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