Rachel INGRAM
Ada
Summary
Doctorate-educated Business Adjunct Professor with over 5 years of teaching experience and 20 years in Business Administration. Holds an Doctorate in Strategic Leadership and an MBA, combining academic expertise with extensive industry practice. Proven ability to enhance student retention and deliver dynamic online instruction, while ensuring compliance with federal grant management. Committed to advancing innovative, inclusive education fostering lifelong career success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Education Adjunct
Northbridge University
02.2026 - Current
- Boosted student academic success by 40% in a vibrant learning environment.
- Improved course quality by collaborating with Academic Dean, impacting 40% of students' satisfaction ratings.
- Addressed academic concerns through timely reporting to the Program Director.
- Contributed to institutional retention and assessment initiatives.
- Actively participated in faculty growth sessions and term meetings for course management.
- Stayed current with industry trends and technology advancements.
- Efficiently submitted grades through Faculty Portal, complying with Grade Change Policy.
- Delivered engaging lectures that fostered critical thinking and enhanced student learning experiences in business education.
- Coordinated curriculum development initiatives, aligning course content with industry standards to boost student engagement.
- Facilitated collaborative projects, encouraging students to apply theoretical knowledge to real-world business scenarios.
- Developed assessment strategies that accurately measured student performance and informed instructional practices for continuous improvement.
Business Adjunct
Florida Technical College
12.2025 - 02.2026
- Facilitated collaborative projects with industry partners, enhancing curriculum relevance and student engagement.
- Curated additional learning resources to support diverse learning needs, fostering an inclusive classroom environment.
- Conducted virtual office hours for personalized academic support, improving student access to educational resources.
- Developed comprehensive assessment tools to evaluate student performance, ensuring alignment with program objectives.
- Mentored students through academic challenges, fostering resilience and promoting pathways for their success.
- Led discussions on program enhancements, integrating feedback from students to refine course delivery methods effectively.
- Coordinated assessments and evaluations, ensuring alignment with institutional goals for continuous improvement in teaching effectiveness.
- Enhanced student understanding by incorporating real-world examples and case studies into lectures.
- Actively participated in departmental meetings, contributing to strategic planning and decision-making processes.
Grant Specialist Manager
Chickasaw Nation
Ada, OK
09.2020 - Current
- Overseeing daily operations, managing staff, and ensuring over 300 federal grants are in compliance with federal terms and conditions as well as the Uniform Guidance 2 CFR 200.
- Improved policy compliance by 40% by accurately interpreting policy requirements across 12 departments.
- Increased grant compliance by 60% by providing leadership and advice for managing grants efficiently.
- Coordinated compliance reviews and audits, identifying areas for improvement in grant management processes.
- Developed training materials for staff, enhancing understanding of grant regulations and reporting requirements.
- Oversaw budget allocations for multiple grants, ensuring alignment with project objectives and compliance standards.
- Monitored ongoing projects' compliance status, implementing corrective actions to mitigate risks effectively.
- Facilitated cross-departmental meetings to align grant-seeking efforts with organizational strategies and priorities.
Grant Support Liaison
Chickasaw Nation
Ada, OK
08.2019 - 09.2020
- Demonstrated expertise in project and program requirements, supporting timely grant deliverables.
- Served as a key liaison between project managers and federal agencies, ensuring seamless communication.
- Managed the transition of 60+ COVID-related grants during the pandemic, maintaining service continuity.
- Acted as the Funding Rules Committee liaison, ensuring accurate grant documentation adherence.
- Streamlined grant accounting processes, reducing documentation discrepancies by 25%.
- Stakeholder Engagement: Regularly communicated with internal departments, fostering collaboration to enhance program efficacy.
- Compliance Monitoring: Conducted routine checks on grant compliance documentation, ensuring adherence to federal and state regulations.
- Resource Allocation: Evaluated and prioritized grant resource distribution, aligning with organizational goals and community needs.
- Conducted routine compliance checks on grant documentation, ensuring adherence to federal regulations consistently.
Computer Systems Analyst
Chickasaw Nation Industries
Norman, OK
01.2016 - 04.2018
- Delivered Tier II customer support to FAA clients, achieving a 95% issue resolution rate.
- Troubleshoot computer issues for clients, reducing downtime by 20%.
- Installed operating and networking systems, ensuring robust application performance.
- Supported incident management operations, expediting resolution times by 15%.
- Analyzed system performance data to identify areas for enhancement, supporting operational efficiency across teams.
- Managed user access controls and security protocols, ensuring compliance with industry standards and regulations.
- Developed technical documentation and training materials for end-users, promoting effective software utilization.
- Assisted in troubleshooting network issues and coordinating resolution efforts among internal stakeholders promptly.
- Troubleshot technical issues quickly and efficiently, minimizing disruption to daily operations while maintaining high levels of customer satisfaction.
- Managed a diverse team of IT professionals, fostering a collaborative and supportive environment that encouraged innovation and growth.
Computer Help Desk Specialist
Defense Systems Agency - TechGuard Security
Tinker Air Force Base, OK
07.2012 - 01.2016
- Improved customer satisfaction by 40% by delivering Tier II support to DISA clients.
- Provided Cyber Security detail.
- Set up and officiated stakeholder meetings.
- Delivered exceptional technical support, resolving user issues promptly and enhancing customer satisfaction significantly.
- Coordinated troubleshooting efforts across teams, promoting effective communication and swift resolution of IT challenges.
- Managed help desk ticketing systems to streamline issue tracking and improve response times comprehensively.
- Developed comprehensive training sessions for staff, boosting proficiency in software applications and support processes.
- Optimized help desk workflows by implementing best practices that enhanced team productivity and service quality.
- Trained new team members on support protocols, fostering a knowledgeable and efficient help desk environment.
- Maintained documentation of technical procedures to ensure clarity and consistency in support operations organization-wide.
Student Success Coach
COTLG - GAP PROGRAM
Shawnee, OK
05.2011 - 08.2014
- Improved test scores by 20% by providing personalized coaching to high school seniors for ACT & SAT exams.
- Guided student and parents in the college enrollment process.
- Conducted workshops on study skills and time management, equipping students with essential success strategies.
- Facilitated peer-to-peer mentoring sessions, promoting collaboration and enhancing student community engagement.
- Implemented feedback mechanisms to assess student needs, driving continuous improvement in support services.
- Maintained accurate records of student progress, ensuring timely interventions for those at risk of falling behind.
- Connected students with appropriate resources, including tutoring services, financial aid assistance, and mental health counseling.
- Improved student success rates by implementing personalized coaching strategies and goal-setting techniques.
Education
Doctorate - Strategic Leadership
Liberty University
Lynchburg, VA03-2026
Master's Degree - Business Administration
Mid-America Christian University
Oklahoma City, OK05-2020
BBA - Management Information Systems
University of Central Oklahoma
Edmond, OK12-2010
Skills
- Undergraduate/Graduate Level Instruction
- Canvas Learning Management System
- Academic Assessment
- Student Retention Strategies
- Educational Technology
- Instructional Design
- Curriculum Development
- Cross-functional Collaboration
- Student Engagement
- Financial & Budgeting Expertise
- Data Collection, Research Skills, Technical Writing, Proofreading, Program Development
- Microsoft Suite, Raiser's Edge, Software Training, Customer Support
- Course planning
- Curriculum creation
- Student data analysis
Accomplishments
- Enhanced Student Retention
- Increased student retention by 20% through innovative academic initiatives.
- Maintains a student success rate at 90% or higher.
- Customer Support Excellence
- Resolved 95% of Tier II support issues, enhancing client satisfaction significantly.
- Managed 300 federal grants ensuring 100% compliance with regulations.
Certification
- Oklahoma State University High Performing Leaders
- Oklahoma State University
- Six Sigma White Belt
- Microsoft Office 354 - Associate
- Microsoft Suite Expert
UNDERGRADUATE/GRADUATE CLASSES TAUGHT
- BAD360 Operations Management - How organizations design, manage, and improve processes to deliver goods and services, covering topics such as process analysis, capacity planning, quality management, supply chain coordination, and inventory control.
- ECO202 Microeconomics - Introduces the study of individual economic decision-making, market structures, and resource allocation.
- MKT2010 – Introduction to Marketing - Core marketing principles, including market research, consumer behavior, product development, pricing strategies, promotion, and distribution. Applied concepts to real-world case studies and developed a basic marketing plan integrating strategic and analytical approaches.
- BOS1010 – Office Operations & Spreadsheets - Office Operations & Spreadsheets, building skills in Excel-based data analysis, spreadsheet design, and office workflow management to support efficient business operations.
- BADM – Business Administration - Covering core principles of management, marketing, finance, operations, and organizational behavior to develop a comprehensive understanding of business functions and decision-making processes.
Timeline
Business Education Adjunct
Northbridge University
02.2026 - Current
Business Adjunct
Florida Technical College
12.2025 - 02.2026
Grant Specialist Manager
Chickasaw Nation
09.2020 - Current
Grant Support Liaison
Chickasaw Nation
08.2019 - 09.2020
Computer Systems Analyst
Chickasaw Nation Industries
01.2016 - 04.2018
Computer Help Desk Specialist
Defense Systems Agency - TechGuard Security
07.2012 - 01.2016
Student Success Coach
COTLG - GAP PROGRAM
05.2011 - 08.2014
Doctorate - Strategic Leadership
Liberty University
Master's Degree - Business Administration
Mid-America Christian University
BBA - Management Information Systems
University of Central Oklahoma