Rachel Irish
Donor Specialist/Data Entry
Ontario,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company and employee success.
Documented strengths in building and maintaining relationships with diverse range of clientele in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedication to partnering with coworkers to promote engaged, empowering work culture.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Donor Specialist/Data Entry
Heartbeat International
Columbus , OH
2023.08 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Retail Store Owner
Masters Of The Toyverse, LLC
2020.09 - 2022.06
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
Center Manager
Dayspring Pregnancy Care Center
2019.11 - Current
- Reported issues and successes to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine center’s offerings.
- Directed daily operations at two busy pregnancy centers.
- Stayed up to date on trainings necessary to keep center offerings relevant.
- Maintained staff coverage of both center locations.
- Worked with medical staff and office management to maintain proper inventory.
- Reviewed all record keeping of client interactions to maintain continuity of care.
- Trained staff in all center offerings and best practices.
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
- Help staff navigate challenges and find solutions.
Client Coach
Dayspring Pregnancy Care Cebter
2016.08 - Current
- Established trusting relationship with client by maintaining professionalism and honoring confidentiality.
- Provided comprehensive case management services and connected clients and families to appropriate resources.
- Adapted counseling techniques to best suit individual needs of each client.
- Created individualized plans for clients, promoting personal growth and development.
- Developed clients' life skills such as time management and communication.
- Provided education on pregnancy, parenting, and relationship related topics and resources to clients.
- Listened to clients' concerns and provided encouragement and support.
- Designed safe and supportive environment for clients to discuss issues.
- Promoted positive behavior and responsibility among clients by modeling appropriate social skills
- Assisted clients in setting and achieving personal and professional goals.
- Collaborated with other coaches to create and execute learning plans.
- Developed relationships with clients to provide ongoing support and encouragement.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Researched latest industry trends and developments to keep abreast of best practices.
- Encouraged clients to find creative solutions to problems and maintain motivation.
Bookkeeper
Jeff Irish Drywall, LLC
2002.01 - Current
- Completed tax forms in compliance with legal regulations.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reconciled and corrected issues with financial records.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Quickbooks.
- Completed payroll for employees and maintained detailed records of procedures.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained and processed invoices, deposits, and money logs.
- Implemented new accounting processes to decrease spending and work flow downtime.
Direct Sales Representative
Self Employed
2010.02 - 2017.08
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met customers in homes and businesses to discuss and demonstrate products.
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Representative
The Herald Of Randolph
2015.05 - 2016.08
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated contracts with clients and developed relationships with key personnel.
- Served customers with knowledgeable, friendly support at every stage of design and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained strong working relationships with professionals within assigned territory.
Retail Associate
RadioShack
2005.10 - 2006.05
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Utilized upselling techniques to promote additional products and increase sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Logged reports, expenses, receipts, and sales in company database.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Worked with loss prevention in monitoring shopper behavior.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Photography/Graphic Design
The Art Institute of Pittsburgh
OnlineSkills
- Sales Expertise
- Account Management
- Business Development
- Advertising Initiatives
- Customer Transactions
- Operational Standards
- Strategic Vision
- Resource Coordination
- Regulatory Standards
- Goal Attainment
- Safety Awareness
- Social Media Platforms
- Professional Relationships
- Motivational Team Management
- Operations Management
- Industry Standards
- Customer Loyalty
- Maintaining Clean Work Areas
- Supplier Review
- Personnel Scheduling
- Corrective Actions
- Coaching and Mentoring
- Client Correspondence
- Compliance Monitoring
- Employee Recognition
- Interdepartmental Collaboration
- Constructive Feedback
- Payroll Administration and Timekeeping
- Business Leadership
- Mathematical Calculation and Reasoning
- Improve Performance
- Operations Oversight
- Sales Expertise
- P&L Administration
- Desktops, Laptops and Mobile Devices
- Finance and Accounting Oversight
- Monthly Reconciliations
- Financial Records and Processing
- Financial Statements Expertise
- MS Office Expertise
- Monetary Transactions
- Account Reconciliation
- Customer Relations
- Data Communications
- Data Inputting
- Customer Feedback
- Transaction Entry
- Spreadsheet Tracking
- Client Rapport-Building
- Confirming Transactions
- Handling Confidential Materials
- CRM Tracking
- Word Processing
- Precision and Accuracy
- Departmental Collaboration
- Financial Calculation and Analysis
- Data Verification
Timeline
Donor Specialist/Data Entry
Heartbeat International
2023.08 - Current
Retail Store Owner
Masters Of The Toyverse, LLC
2020.09 - 2022.06
Center Manager
Dayspring Pregnancy Care Center
2019.11 - Current
Client Coach
Dayspring Pregnancy Care Cebter
2016.08 - Current
Sales Representative
The Herald Of Randolph
2015.05 - 2016.08
Direct Sales Representative
Self Employed
2010.02 - 2017.08
Retail Associate
RadioShack
2005.10 - 2006.05
Bookkeeper
Jeff Irish Drywall, LLC
2002.01 - Current
Photography/Graphic Design
The Art Institute of Pittsburgh
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