Summary
Overview
Work History
Education
Skills
Software
Interests
Work Availability
Quote
Timeline
Hi, I’m

Rachel Isner

Clinton,TN
Rachel Isner

Summary


Detail-oriented Front Desk Receptionist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

2
years of professional experience

Work History

HelloTech

Technical Support Representative
06.2025 - Current

Job overview

  • Tested new software and hardware prior to deployment.
  • Developed and implemented preventive maintenance procedures.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Diagnosed and troubleshot hardware, software and network issues.

Baymont Inn & Suit Hotel

Front Desk Receptionist
05.2025 - Current

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer problems and complaints.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected cash and credit card payments, processed transactions and updated relevant records.

UTest

Software Tester
09.2023 - 03.2025

Job overview

  • Collaborated with QA team to test software quality through manual and automated testing.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Carried out tests to identify, report and repair bugs and glitches.
  • Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
  • Created satisfied customers by providing attentive customer service and quick problem solving.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

Education

University of Arkansas Grantham
Arkansas

Bachelor of Science from Information Systems
03-2027

University Overview

  • Honor Roll 2nd Semester, 2024
  • Honor Roll 1st Semester, 2025
  • Honor Roll 3rd Semester, 2025
  • Relevant Coursework: Web Analytics, Python, C++, E-commerce, Information Security
  • 3.8 GPA


Campbell County Comprehensive Highschool
Jacksboro, TN

High School Diploma
05-2006

University Overview

Skills

  • Service support
  • User credential management
  • Desktop support
  • Call recordkeeping
  • Application support
  • Software diagnosis
  • Network diagnostics
  • Operating systems
  • Technical support
  • Technical troubleshooting
  • Analytical thinking
  • Data recovery
  • Customer success management
  • Complaint resolution
  • Data entry
  • Product troubleshooting
  • Technical issues analysis
  • Network configuration
  • Customer service
  • Decision-making
  • Verbal and written communication
  • Support case resolution
  • Active listening
  • Microsoft outlook
  • User guidance
  • MS office proficiency

Software

Microsoft Excel

Python

C

Google Analytics

MySQL

Wordpress

Microsoft Word

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Web Development and Design
  • Virtual Reality
  • Augmented Reality (AR) Development
  • Video Gaming
  • Video Game Design
  • App Development
  • Coding and Programming
  • Developing software, websites, and apps in various programming languages
  • Design and Build Websites
  • Artificial Intelligence (AI) and Machine Learning
  • Music
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Mindfulness Practices
  • Dancing
  • I participate in low-impact exercises to strengthen core muscles
Availability
See my work availability
Not Available
Available
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evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Technical Support Representative
HelloTech
06.2025 - Current
Front Desk Receptionist
Baymont Inn & Suit Hotel
05.2025 - Current
Software Tester
UTest
09.2023 - 03.2025
University of Arkansas Grantham
Bachelor of Science from Information Systems
Campbell County Comprehensive Highschool
High School Diploma

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