Rachel Jackson
Corning,AR
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Front Office Supervisor/Medical Secretary
1st Choice Healthcare
Corning, AR
2 2021 - 3 2024
- Front office supervisor for 1st Choice Healthcare Clinic in Corning, AR
- I made appointments for patients, answered phones, and make sure the clinic is running smoothly when the clinic director is not in the office
- I am responsible for making sure that the 7-8 Providers schedules are done correctly
- I also call patients to reschedule appointments or to follow up on requests for medications.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality
- Trained new front office staff, ensuring thorough understanding of clinic policies and procedures
- Developed strong relationships with repeat patients through personalized service and attention to detail in meeting their needs
- Coached employees through day-to-day work and complex problems
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities
Front Door Screener
Express Employment Services
Corning, AR
10.2020 - 02.2021
- I was placed at 1st Choice Healthcare, Corning as a Front Door Screener
- I had to ask the patients questions regarding why they were visiting, take their temperatures, and then direct them where to wait for their appointment
- I then took the information to the front office and made sure that they were checked in for their appointment.
- Managed high traffic flow periods with ease, maintaining organized lines and efficient guest processing
- Demonstrated commitment to excellence through punctuality, professionalism, and adherence to dress code standards
- Contributed to a welcoming atmosphere with professional demeanor and excellent communication skills
Substitute Teacher
BRAD Child Development Centers
Corning, AR
02.2019 - 10.2019
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts
- Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs
- Differentiated classroom and small group instruction to meet the needs of students with various learning styles and abilities
- Educated students in various subjects to provide seamless transition during absence of head teacher
- Engaged students in discussions to promote interest and drive learning
- Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed
- Taught students fundamental building blocks and advanced concepts
- Requested as substitute teacher based on excellent referrals and trusted performance
- Built and strengthened positive relationships with students, parents and teaching staff.
Lead Teacher/Family Service Worker
BRAD Child Development Centers
Corning, AR
09.2007 - 11.2018
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Education
Bachelor of Professional Studies / Early Childhood Education - Early Childhood Education
Arkansas Tech University
Russellville, AR 01.2009 - 05.2012
Associate of Arts / Early Childhood Education - Early Childhood Education
Black River Technical College
Pocahontas, AR 01.2008 - 12.2010
Skills
Processing Payments
Skilled in eCW (Medical Records)
Skilled in Microsoft Office
Multitasking proficiency
Data Entry
Front Desk Operations
Issue handling
Scheduling Monthly Meetings
Daily Deposits
Communication
Customer Service
Time Sheet Management
Team Member Motivation
Processing Payments
Timeline
Front Door Screener
Express Employment Services
10.2020 - 02.2021
Substitute Teacher
BRAD Child Development Centers
02.2019 - 10.2019
Bachelor of Professional Studies / Early Childhood Education - Early Childhood Education
Arkansas Tech University
01.2009 - 05.2012
Associate of Arts / Early Childhood Education - Early Childhood Education
Black River Technical College
01.2008 - 12.2010
Lead Teacher/Family Service Worker
BRAD Child Development Centers
09.2007 - 11.2018
Front Office Supervisor/Medical Secretary
1st Choice Healthcare
2 2021 - 3 2024