Rachel Jalali
Las Vegas,NV
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base. Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
8
8
years of professional experience
1
1
Certification
Work History
District Manager
Bagel Brands
Las Vegas, NV
06.2020 - Current
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Organized promotional events in order to drive sales volume in the district's stores.
- Supported sales team members to drive growth and development.
- Cultivated positive rapport with associates and team leadership.
- Oversaw regional and local sales managers and staff.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Identified and developed top talent to promote performance-oriented culture.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Mentored team members by demonstrating best practices for sales and customer service.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
General Manager of Food Service
Einsteins Bros Bagels
Las Vegas, NV
06.2017 - 09.2020
- Developed relationships with key customers to maximize revenue potential.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Resolved problems or concerns to satisfaction of involved parties.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Explained goals and expectations required of trainees.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Adhered to company food, safety, quality and sanitation policies.
- Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
- Analyzed sales data to identify opportunities for growth.
- Delegated work to staff, setting priorities and goals.
- Conducted market research activities in order to stay abreast of industry trends.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Inspected dining and serving areas for cleanliness and proper setup.
- Collaborated with health inspectors to address any compliance issues promptly.
- Rotated and replenished products in display cases.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Handled customer complaints and feedback, implementing changes to improve service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Trained new employees to perform duties.
- Served customers by phone to take orders and answer product or service questions.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Implemented cost control measures to reduce expenses and increase profitability.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Investigated and resolved customer complaints concerning food quality and service.
- Monitored actions of staff and customers to uphold health and safety standards.
- Performed administrative tasks including payroll processing, budgeting activities.
- Coordinated maintenance and repair of food service equipment.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Reviewed daily task list with employees and assigned tasks for completion.
- Resolved customer complaints in a timely manner.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Assisted staff by serving food and beverages or bussing tables.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
Education
High School Diploma -
Chisago Lakes High School
Lindstrom, MN06-1993
Skills
- District expansion
- Policy enforcement
- Budget preparation
- Project management
- Training and coaching
- Team building practices
- Team building
- Staff management
- Budget administration
- Employee scheduling
- Sales management
- Multi-unit management
- Performance oversight
- Action plans
- Sales reporting
- Attention to detail
- Leadership skills
- Business administration
- Budget management
- Customer service
- Goal setting and performance metrics
- Human resource management
- Staffing oversight
- Compliance monitoring
- Sales forecasts
- Budgeting skills
- District growth management
- Staff recruiting
- Conflict management
- Operations management
- Operations improvements
- Recruiting and hiring
- Policies and procedures
- Team development
Affiliations
- Hiking
- Working out
- Swimming
- Traveling
Accomplishments
Rookie of the year
General Manager of the year
Top 10 on the company
Certification
- Proctor
- Servsafe
Languages
English
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
District Manager
Bagel Brands
06.2020 - Current
General Manager of Food Service
Einsteins Bros Bagels
06.2017 - 09.2020
- Proctor
- Servsafe
High School Diploma -
Chisago Lakes High School
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