Rachel Jean
Lumber Bridge,NC
Overview
5
5
years of professional experience
Work History
Host/Server
Gaston Brewing Co/Taproom
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Shift Leader
Hwy 55 Burgers, Shakes & Fries
08.2021 - 10.2024
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Developed and maintained relationships with regular customers, resulting in increased repeat business
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Closely monitored inventory levels for bar supplies, anticipating needs based on historical data analysis
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
Customer Service Associate
WOODPECKERS compass group
03.2021 - 06.2024
- Seasonal During baseball season Customer service, cash handling, pos
- Run concession stands multiple at a time
- Clean and do maintenance on pos system drink bags etc
- Run popcorn machine, ice cream machine
- Serve inside and outside
- Organize and place nightly order for items needed to run shift
Pizza Maker/Cashier
Your Pie Pizza
10.2020 - 08.2022
- Customer service, prepare pizza to customers liking, cash handling, cleaning, opening and closing store
Education
Senior High School Education -
Saint Pauls High School
Saint Pauls, NC06.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
- Up-selling techniques
- Event planning assistance
- Event planning
- Customer engagement
Timeline
Host/Server
Gaston Brewing Co/Taproom
09.2024 - Current
Shift Leader
Hwy 55 Burgers, Shakes & Fries
08.2021 - 10.2024
Customer Service Associate
WOODPECKERS compass group
03.2021 - 06.2024
Pizza Maker/Cashier
Your Pie Pizza
10.2020 - 08.2022
Senior High School Education -
Saint Pauls High School
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