Rachel Jeantel
Miami,FL
Summary
Compassionate and dedicated healthcare professional with extensive experience at Medical Center Navicent Health. Skilled in clinical documentation and patient assessments, I excel in fostering positive patient relationships and enhancing care quality. Proven ability to improve patient satisfaction through empathetic communication and effective collaboration with interdisciplinary teams.
Professional caregiver with strong expertise in newborn care and support. Adept at fostering nurturing environment, ensuring health and well-being of infants, and collaborating smoothly with families and medical teams. Highly adaptable, reliable, and focused on achieving best outcomes for both babies and parents. Skilled in infant care techniques, health monitoring, and providing guidance to new parents.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Clinical Nurse Assistant
Medical Center Navicent Health
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Assisted patients with daily activities, promoting independence and overall wellbeing.
- Documented accurate patient information within electronic health records, maintaining confidentiality standards as required by HIPAA regulations.
- Ensured adequate inventory of medical supplies through regular stock checks and timely replenishment orders.
- Conducted comprehensive assessments of new admissions, gathering essential data for subsequent care planning.
- Mentored newly-hired nursing assistants in clinical practices while upholding the highest standards of professionalism.
- Contributed to positive workplace culture by fostering teamwork among fellow nursing staff members.
Private Nanny
Kelly Apronti
Fort Lauderdale, FL
07.2022 - 06.2025
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
Infant Nanny
Irina Kharisova
Miami Beach, FL
05.2021 - 06.2022
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Enhanced infant development by creating age-appropriate activities tailored to each child''s needs and interests.
- Prepared nutritious meals and snacks for infants according to dietary guidelines, contributing to their overall health and wellbeing.
- Taught children everyday skills and language.
- Implemented sleep training techniques as needed, resulting in improved sleep patterns for the infant.
- Developed strong bonds with infants by consistently responding sensitively to their emotional cues and needs throughout caregiving tasks.
- Supported physical development through regular gross motor play sessions that included tummy time activities designed specifically for infants.
- Participated in family meetings to discuss progress updates, address concerns or issues related to childcare responsibilities collaboratively with parents.
- Taught children basic life skills, manners and personal hygiene.
- Organized activities that enhanced children's physical, emotional, and social well-being.
Customer Service Representative
Amazon
Miami Gardens, FL
03.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Nurse Nanny
Jennifer
Hollywood, FL
07.2018 - 05.2020
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Reduced parental stress by efficiently managing night-time feedings, diaper changes, and soothing techniques.
- Supported postpartum mothers by offering emotional encouragement and practical assistance during the recovery period.
- Developed Type program for birth parents to raise awareness of infant care, critical vaccinations and proper sleep positions.
- Upheld strict standards of confidentiality to protect the privacy of families during my time as their Baby Nurse.
Registered Behavior Technician
Aba 4 Autism
Miami, FL
03.2015 - 06.2018
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Used Software to document patient information, progress notes, and treatment plans.
Education
Social Worker
Florida Memorial
Miami Gardens, FLHigh School Diploma -
AED Academy
Miami, FLGraduate Certificate - Medical Billing, And Coding
Broward College
Fort Lauderdale, FL09.2024
Graduate Certificate - Register Behavior Tech
Broward College
Fort Lauderdale, FL05.2017
Skills
- Elderly care
- Vital signs monitoring
- Clinical documentation
- Physical assessments
- Healthcare ethics
- Behavioral health
- Pediatric care
- Patient care
- Cultural history
- Dressing assistance
- Patient safety
- Patient communication
- Compassionate care
- Patient assessments
- Specimen collection
- Health promotion
Certification
Medical billing and coding
register behavior, tech
CPR first aid
Nurse assistant
HHA
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Private Nanny
Kelly Apronti
07.2022 - 06.2025
Infant Nanny
Irina Kharisova
05.2021 - 06.2022
Customer Service Representative
Amazon
03.2020 - 02.2021
Nurse Nanny
Jennifer
07.2018 - 05.2020
Registered Behavior Technician
Aba 4 Autism
03.2015 - 06.2018
Clinical Nurse Assistant
Medical Center Navicent Health
Social Worker
Florida Memorial
High School Diploma -
AED Academy
Graduate Certificate - Medical Billing, And Coding
Broward College
Graduate Certificate - Register Behavior Tech
Broward College