Claim Support Specialist
Progressive Insurance
Mayfield Heights, OH
09.2021 - Current
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.
- Applies working knowledge of policies and procedures, provide support in various areas including property, liability, subrogation, medical and litigation.
- Assist with various activities including preparing and processing documents, preparing time-sensitive and confidential claim file information on routine basis.
- Assist personnel with varied activities including accessing and verifying policyholder information. Sets follow ups as appropriate for completion of support activities.
- Handles average 30 calls per day to address customer inquiries and concerns.
