Rachel Jessie
Riverdale,GA
Summary
Dedicated, self-motivated, organized business professional with outstanding communication, problem-solving and relationship building skills. Customer service expert with over 15 years of experience delivering successful improvements for business operations, profitability and business development. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments while maintaining accuracy.
Overview
14
14
years of professional experience
Work History
Inventory Coordinator
DP World
Fairburn, GA
01.2025 - Current
- Coordinates daily operations in Inventory department.
- Assigns and supports team with daily operations.
- Manages inventory levels using advanced warehouse management systems to optimize supply chain efficiency.
- Coordinates with cross-functional teams to streamline operations and improve inventory turnover rates.
- Oversees cycle counts and reconciles discrepancies, ensuring integrity of inventory records across multiple warehouses.
- Resolves discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduces stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improves inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trains new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Oversees the safe disposal or recycling of obsolete or damaged materials in compliance with regulatory requirements.
- Completes physical inventory counts each week.
- Collaborates with cross-functional teams to align production plans with customer requirements.
Reviewer
USDA / Manhattan Strategy Group
Atlanta, GA
09.2023 - Current
- Travels to conduct store visits and audits
- Audits store inventory and procedures
- Conducts interviews with store owners and managers
- Submits reports to the USDA for SNAP benefits eligibility
- Converts and produces detailed reports summarizing findings from reviews and analysis.
Patient Access Liaison
Emory Healthcare
Atlanta, GA
09.2023 - Current
- Point of contact between patient, nurses and doctors
- Assists with scheduling of appointments for outpatient services and inpatient admissions
- Educates patients on available financial assistance programs
- Serves as a liaison between the clinical staff and other departments within the organization regarding patient access issues
- Participates in training sessions on new software implementations related to Patient Access processes
- Facilitates communication between physicians and staff members regarding any special needs of patients
- Verifies patient insurance eligibility prior to appointment or procedure
- Conducts follow-up calls to confirm upcoming appointments or procedures
- Organizes and maintains records by updating and obtaining both personal and financial information from patients
- Submits patient medication refills to pharmacies.
Owner / Operating Manager
Alyris Skin & Body Studio
Atlanta, GA
11.2022 - Current
- Manages scheduling and inventory control
- Directs day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Addresses customer concerns with suitable solutions
- Delivers positive customer experiences by implementing effective quality assurance.
Operating Manager
Merit Wholesale
Morrow, GA
09.2020 - 11.2022
- Managed day to day operations
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service
- Identified areas of improvement in processes and procedures, and implemented strategies for increased productivity
- Managed staff scheduling to ensure adequate coverage at all times
- Developed and maintained relationships with vendors, suppliers and customers
- Ensured compliance with safety regulations and quality standards
- Conducted international and domestic compliance audits
- Processed imports and exports
- Maintained records and documentation relating to suppliers and inventory
- Quality Control.
Sales Associate /Style Consultant
Nordstrom
Morton Grove, IL
11.2019 - 09.2020
- Ranked 32 of 400+ retail store employees
- Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration
- Provided accurate information about products, prices and services
- Restocked shelves as needed to ensure sufficient inventory levels
- Processed credit card transactions quickly and securely
- Maintained cleanliness of store environment including floors, windows, displays
- Assisted customers with product selection, sizing and styling
- Developed trusting relationships with customers by making personal connections
- Exuded excitement about how specific fashion products could vitalize client's appearance, image and confidence.
Warehouse Associate Lead
Amazon
Morton Grove, IL
10.2019 - 09.2020
- Troubleshooting
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems
- Handled hazardous materials safely following prescribed regulations
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit
- Checked all outgoing shipments to ensure accuracy prior to dispatch
- Received and processed incoming shipments, verifying accuracy of items against purchase orders
- Maintained accurate inventory records through manual and computerized systems
- Labeled containers correctly for product identification purposes
- Adhered strictly to company policies regarding quality control measures throughout the shipping process
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment
- Monitored team to insure steady and efficient work flow.
Property Tax Specialist
City Of East Point
East Point, GA
02.2016 - 09.2018
- Supported department staff with various property assessment functions
- Aided county assessors in property information
- Completed necessary forms and produced associated reports
- Processed property tax documentation for homestead exemptions
- Explained legal regulations, revenue and taxation codes, policies and procedures to individuals
- Accepted and balanced cash and check payments daily for collection of secured taxes, unsecured taxes, occupancy taxes and tax clearances
- Assessed and examined release of lien reports and exported to recorder
- Collected information, entered data and organized in filing system
- Gathered forms submitted and assisted customers by answering questions
- Assisted with delinquent property tax sale by accepting payments and processing receipts to successful bidders.
Customer Care Representative
City Of East Point
East Point, GA
01.2015 - 02.2016
- Worked in city call center
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Delivered customer support to high call load each shift
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up
- Educated customers where applicable to alleviate need for future contact
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Accounting Clerk
Georgia Secretary of State
Atlanta, GA
06.2012 - 12.2014
- Processed both outgoing and incoming payments and invoices
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities
- Supported clerical and administrative needs of senior department staff
- Reconciled company credit cards, expense accounts and other expenses and financial records
- Updated accounting ledger and journals with updated transaction information
- Analyzed documentation and standard financial statements for accuracy
- Used various software to track accounting information, resulting in significant reduction in financial discrepancies.
Education
Some College (No Degree) in Business Administration And Management -
Fort Valley State University
Fort Valley, GAMaster of Cosmetology -
Southern Crescent Technical College
Griffin, GA05.2023
High School Diploma -
Jonesboro High School
Jonesboro, GA05.2008
Skills
- Exceptional Customer Service
- Effective Verbal and Written Communication
- Accuracy / Attention to Detail
- Effective Analytical Skills
- Strong Problem-Solving Skills
- Strong Computer Literacy & Efficiency
- Auditing
- Critical & Creative Thinking
- Planning and Implementation
- Time Management
- Adaptability
- Business Development
- Inventory Control
- Quality Control
- Operations Management
- Empathy
- International and Domestic Compliance
- Team Collaboration
- Team Building
Timeline
Inventory Coordinator
DP World
01.2025 - Current
Reviewer
USDA / Manhattan Strategy Group
09.2023 - Current
Patient Access Liaison
Emory Healthcare
09.2023 - Current
Owner / Operating Manager
Alyris Skin & Body Studio
11.2022 - Current
Operating Manager
Merit Wholesale
09.2020 - 11.2022
Sales Associate /Style Consultant
Nordstrom
11.2019 - 09.2020
Warehouse Associate Lead
Amazon
10.2019 - 09.2020
Property Tax Specialist
City Of East Point
02.2016 - 09.2018
Customer Care Representative
City Of East Point
01.2015 - 02.2016
Accounting Clerk
Georgia Secretary of State
06.2012 - 12.2014
Some College (No Degree) in Business Administration And Management -
Fort Valley State University
Master of Cosmetology -
Southern Crescent Technical College
High School Diploma -
Jonesboro High School