Rachel Jewell
Palm Harbor,FL
Summary
A position in member services. Obtain a position as a team player in a people oriented organization where customer service experience can be fully utilized to improve customer satisfaction and enhance the company brand name.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Agent Ambassador
Berkshire Hathaway
07.2022 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted sales professionals on ways to grow their business using company tools, run their business more efficiently or simply provide encouraging words.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Implemented strategies to optimize successful closing of real estate transactions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed education, marketing, and administrative support for agents.
Refractive Coordinator
NewsomEye
01.2020 - 07.2022
- Primary point of contact for the entire patient experience on site
- Educating the patient on product selection during the consult
- Scribe for doctor during exam
- Schedule surgery ( LASIK or Cataract) if needed
- Pre-op appointment including all testing
- Day of surgery prep patient prior to surgery and post op monitoring and testing
- Counsel patients on financing options and process loan applications
- Track patient accounts to ensure balance is paid prior to surgery
- Prepare a daily report on every patient's Cataract lens choice
- Handle patient questions and concerns
- Collect all pertinent information coming surgery, such as booking, insurance, and signed consent forms, and transfers to surgery facility.
Office Manager
Optical Outlets
10.2013 - 01.2020
- Interview potential staff
- Conduct personal performance appraisals to assess training needs and build career paths
- Take care of any issues that arise from staff or customers ( complaints, grievances, etc.)
- Be a shining example of well behavior and high performance
- Ensure high levels of customer satisfaction through excellent service
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
Associate
Optical Outlets
08.2013 - 10.2013
- Answer phones, schedule eye exams, confirm patient’s arrivals and departures
- Verify patient’s insurance either through an insurance website or with a representative
- Order all contact lenses orders, going through trial lenses to see what is needed
- Educate patients in contact lens insertion, removal, and care
- Pretest patients with the use of visual fields, non contact tonometer, auto refractor, and Optomap
- Perform visual acuities
- Vary sales technique and style accordingly for different clientele
Scheduler
Conifer Health Solutions
07.2011 - 08.2013
- Schedule radiology procedures for ten different hospitals in South Florida
- Call patients to schedule their appointments and to make sure the patient had a good experience
- Answer patients' questions about procedures
- Call doctor’s offices to confirm patient orders and to make sure the exams are being scheduled correctly.
Optometric technician
Visionworks
09.2008 - 01.2011
- Schedule eye exams, answer phones, confirming patients arrivals and departures
- Pre- Assessing patient’s measurements of the eye, testing for glaucoma, reading exam, document information on the patient that the doctor needs to know
- Teach patients how to insert and remove contact lenses
- Verify patient’s insurance either through an insurance website or with a representative over the phone
- Resolve customer service issues about doctor- patient concerns , wait time issues, payment disputes; find solutions to these problems.
Education
H.S. Diploma -
East Lake High School
Tarpon Springs, FL05.2008
Skills
- Customer Service
- Microsoft Excel
- Word and Outlook
- Google Sheets and Docs
- Time Management
- Strong work ethic
- Critical Thinking
- Organization
- EMR systems
Certification
- Licensed Real Estate Agent
Timeline
Agent Ambassador
Berkshire Hathaway
07.2022 - Current
Refractive Coordinator
NewsomEye
01.2020 - 07.2022
Office Manager
Optical Outlets
10.2013 - 01.2020
Associate
Optical Outlets
08.2013 - 10.2013
Scheduler
Conifer Health Solutions
07.2011 - 08.2013
Optometric technician
Visionworks
09.2008 - 01.2011
H.S. Diploma -
East Lake High School
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