Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachel Joh

Washington,MI

Summary

Dynamic and results-oriented professional with extensive experience in customer service and operational efficiency, notably as a Cafe Supervisor at Lifetime. Excelled in staff training, health and safety regulations, and enhancing customer satisfaction. Skilled in problem-solving and adaptability, consistently exceeding customer expectations and fostering positive relationships with both customers and team members. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Cafe Supervisor

Lifetime
09.2021 - Current
  • Consistently maintaining a clean and safe work environment by adhering to health regulations.
  • Enhancing customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
  • Establishing open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
  • Training cafe employees to consistently exceed customers' expectations and provide superior service, as well as high-quality beverages and food items to customers.
  • Responding to customer inquiries and resolving complaints to establish trust and increase satisfaction.


Dental Receptionist

Comfort Dentistry
03.2019 - 09.2020
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

Dental Receptionist

Comfort Dentistry
02.2020 - 03.2020

Same job description as Comfort Dentistry Clinton Twp.

Education

Associate Of Business Administration -

Oakland Community College
Auburn Hills, MI
01-2025

Oakland University
Rochester, MI

High School Diploma -

Lutheran High School North
Macomb, MI
06.2019

Skills

  • Stress Management
  • Health and safety regulations
  • Food safety compliance
  • Operational efficiency
  • Customer experience management
  • Customer service
  • Problem-solving abilities
  • Multitasking
  • Adaptability and flexibility
  • Relationship building
  • Conflict resolution
  • Physical Stamina

Languages

Korean
Limited Working
American Sign Language
Elementary

Timeline

Cafe Supervisor

Lifetime
09.2021 - Current

Dental Receptionist

Comfort Dentistry
02.2020 - 03.2020

Dental Receptionist

Comfort Dentistry
03.2019 - 09.2020

Associate Of Business Administration -

Oakland Community College

Oakland University

High School Diploma -

Lutheran High School North
Rachel Joh