Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Johnson

Spring,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Pinch A Penny
03.2023 - Current
  • Test people's pool and spa water by using various testing methods with chemicals.
  • Receive water results with recommended chemicals to increase water cleanliness.
  • Show customers where everything needed is and explain how to use recommended chemicals
  • Answer questions and why their chemicals are messing up and work with customers to keep their pools and spas clean/regulated
  • Answer customer's questions about chemicals, accessories, and equipment
  • Ring customers up and make sure discounts and coupons are applied
  • Handle returned and complaints
  • Averagely answered 50 phone calls from customers
  • Fill chlorine jugs and put them on sales floor
  • Jump in where needed and follow orders given by superiors.
  • Maintained clean sales floor and straightened and faced merchandise
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products

Patient Concierge/Receptionist

Americas ER
10.2022 - 08.2023
  • Handled patient needs such as complaints, needs for comfort, and referrals
  • Worked side by side with medical staff to make sure shift ran smoothly and efficiently
  • Inventory and logs every day to keep track of what was going out and what was coming in
  • Answered phones and assisted with potential patient's plus doctor's needs and requests
  • Kept medical team updated on upcoming, present, and past patients
  • Maintained clean and safe environment to promote patient safety and comfort
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
  • Organized and replenished unit supplies to maintain team readiness for expected demands
  • Answered 100 plus patient assistance calls, assessed needs, and offered qualified support
  • Supported patient admissions, discharges, and transfers to promote team productivity
  • Answered incoming calls, scheduled appointments and filed medical records
  • Provided excellent customer service to patients and medical staff

Client Associate

Social Enterprise
11.2021 - 09.2022
  • Obtained wisdom and guidance in interacting with customers.
  • Learned extensively about business and how to create revenue for business clients.
  • Trained 35 new hires to generate revenue and customer service.
  • Focused on personal growth and business growth within training.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
  • Facilitated presentation and recommendation of services by optimizing client relationships
  • Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm

Correctional Officer III

TDCJ
06.2020 - 04.2021
  • Effectively communicated with inmates and co-workers to make everything run smoothly.
  • Responsible for 50-200 inmates at all times
  • Make sure inmates went to their assigned areas, were safe, and followed policy
  • Evaluated situations in fast-paced environments with high stress and handled each situation following protocol.
  • Followed orders from superiors.
  • Fill out extensively detailed reports from memory for incidents, write-ups, and suspicious behavior.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items
  • Escorted inmates to and from cells, court, hospitals, and medical appointments
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
  • Conducted routine and emergency head counts
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings
  • Enforced rules and regulations to maintain order among inmates

Carhop Server

Car Hop/Drive Thru, Sonic Drive
06.2018 - 11.2019
  • Started out making drinks and quickly worked up to making ice cream/car hopping.
  • Multitasked taking orders, making drinks/ice cream, and car hopping
  • Managed to thrive in consistent fast-paced environment with high volumes of customers
  • Team player always willing to jump in and help when needed.
  • Managed time to get chores done.
  • Balanced orders on trays weighing over 5lbs and delivered them to cars

Party host

Main Event
08.2018 - 10.2019
  • Quickly became familiar with clients' activities and requests for various numbers of children and adults to manage time for all activities.
  • Kept track of pre-planned food/drink orders and strived to keep sales high by pushing for extra food/drink purchases.
  • Made sure to account for any extra attendance in advance
  • Serve food, drinks, and cake to 10-100 people
  • Answered any and all questions
  • Gathered take-home bags, party items, and guest items to pack and help get to client's cars.
  • Supervised children's activities, maintaining happiness, safety, and well-being
  • Decorated and set tables in accordance with party themes and age groups
  • Educated guests on rules and policies to deliver safe, enjoyable experiences
  • Directed guests to correct areas for eating, dancing, and other services
  • Developed detailed plans and schedules for successful event outcomes

Special Needs Caregiver

The Woodlands Methodist Church
06.2016 - 01.2019
  • Worked with special needs kids and adults of all backgrounds
  • Helped monitor 5-30 kids and adults at once with co workers
  • Made sure everyone was on task and understood all assignments
  • Kept up with change of plans and pace at any moment
  • Learned to handle situations of aggression from kids and adults
  • Communicated with parents and guardians on growth, behavior, and incidents.
  • Built professional relationships with parents and students.
  • Worked with co-workers to make sure every student received amazing care.
  • Maintained clean and safe environment to prevent accidents and promote health
  • Provided emotional support to enhance well-being and coping skills
  • Maintained confidentiality and privacy to protect individual's rights and well-being

Education

Associate of Science - Radiology Technologists

Lone Star College System
Montgomery, TX
01.2027

Skills

  • Cash Register Operation
  • Product Promotion
  • Retail Sales
  • Store Opening and Closing
  • Goal-Driven
  • Leadership
  • Flexible Hours
  • Computer Proficiency and Microsoft Office
  • Teamwork and Collaboration
  • Account Assistance
  • Documentation and Recordkeeping
  • Productivity Maximization

Timeline

Retail Sales Associate

Pinch A Penny
03.2023 - Current

Patient Concierge/Receptionist

Americas ER
10.2022 - 08.2023

Client Associate

Social Enterprise
11.2021 - 09.2022

Correctional Officer III

TDCJ
06.2020 - 04.2021

Party host

Main Event
08.2018 - 10.2019

Carhop Server

Car Hop/Drive Thru, Sonic Drive
06.2018 - 11.2019

Special Needs Caregiver

The Woodlands Methodist Church
06.2016 - 01.2019

Associate of Science - Radiology Technologists

Lone Star College System

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