Rachel Johnson
Burbank,CA
Summary
I am a highly motivated, dedicated and determined woman with eighteen years of law enforcement experience at the Pasadena Police Department. I possess a formal advanced education along with continuous on the job specialized training in law enforcement, leadership and government. I am looking for the opportunity to continue my career at the City of Pasadena in a new challenging position that will utilize my experience, my devotion to the city of Pasadena and my devotion to lifelong learning.
Overview
19
19
years of professional experience
Work History
Police Dispatcher
City Of Pasadena
10.2005 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- CTO-trainined civilian officer;responsible for coaching, development and motivation of newly hired police dispatchers. Through orientation, training and written performance evaluations.
- Trained Hostage/Crisis Negotiator
- Trained Peer Supporter
- Trained CPR Instructor
- Inter-departmental support; provided support in other sections including records, on site command posts, community service events, traffic control.
- LIUNA union board member;negotiated for a better working contract between constituents and the city.
Branch Manager
Gold X Financial / Cash America
12.2004 - 08.2005
- Maintained friendly, positive and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed and implemented branch marketing plan, sales strategies, marking objectives and special sales/marketing projects.
- Developed and implemented ongoing training for all staff and new hires.
- Adept at managing cash transactions, balancing registers and ensuring accurate counts.
Education
Master of Arts - Organizational Leadership
Woodbury University
Burbank, CA06.2009
Bachelor of Science - Business Adminstration
California State Polytechnic University, Pomona
Pomona, CA06.2003
Skills
- Team Leadership
- Collaboration
- Emotional Maturity
- Negotiation
- Motivated
- Life Long Learner
- Empathetic
- Decisive
- Critical Thinking
- Problem-Solving
- Organization and Time Management
- Self-Motivated
- Excellent Communication
- Multitasking Abilities
- Flexible and Adaptable
- Cultural Awareness
Timeline
Police Dispatcher
City Of Pasadena
10.2005 - Current
Branch Manager
Gold X Financial / Cash America
12.2004 - 08.2005
Master of Arts - Organizational Leadership
Woodbury University
Bachelor of Science - Business Adminstration
California State Polytechnic University, Pomona
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