Rachel Johnson
Saint Peter,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Operational Program Director
Dungarvin
Mankato, MN
09.2023 - Current
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Created and applied employee work schedules, timecards, and performance standards.
- Maintained communication with clients throughout their involvement in the program.
- Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved.
- Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
- Supervised four group homes for four residents with behavioral and developmental disabilities.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Provided crisis management interventions as needed to address behavioral issues in a timely manner.
- Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
- Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
- Maintained accurate records of client attendance, progress notes, medications, and incident reports.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
Quality Improvement Coordinator
Bridges MN
Mankato, MN
03.2021 - 09.2023
- Identified and documented areas of quality improvement within the organization.
- Prepared various behavior and incident reports.
- Reviewed incident reports to verify root cause determinations and assess corrective actions.
- Utilized Excel Spreadsheets to maintain proper documentation of incident reports, mod rates, safety inspections, trainings and disciplinary actions.
Shift Manager
McDonald's
Saint Peter, MN
09.2016 - 07.2019
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff and customers.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Directed and led employees and team members on effective operations, methods and procedures.
Education
Associate of Applied Science - Medical Administrative Assistant
Rasmussen University
Mankato, MN12-2021
Skills
- Operations Oversight
- Policy Implementation
- Staff Development
- Organizational Leadership
- Multitasking
- Computer Skills
- Team Building
- Conflict Resolution
- Calm Under Pressure
- Flexible and Adaptable
- Friendly, Positive Attitude
References
References available upon request.
Timeline
Operational Program Director
Dungarvin
09.2023 - Current
Quality Improvement Coordinator
Bridges MN
03.2021 - 09.2023
Shift Manager
McDonald's
09.2016 - 07.2019
Associate of Applied Science - Medical Administrative Assistant
Rasmussen University
Similar Profiles
Sheila M MattSheila M Matt
Direct Support Staff at DungarvinDirect Support Staff at Dungarvin
CARA LINDGRENCARA LINDGREN
Operational Program Director at DungarvinOperational Program Director at Dungarvin
Stephanie HookStephanie Hook
DSP at DungarvinDSP at Dungarvin
Jessica JohnstonJessica Johnston
Direct Support Professional at DungarvinDirect Support Professional at Dungarvin
ALEX BURESHALEX BURESH
Server at The Hubbell HouseServer at The Hubbell House