Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Johnson

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Resident Services Coordinator

Island Palm Communities
08.2022 - Current
  • Utilized Yardi software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Conducted thorough orientations for new residents to foster familiarity with the community''s policies, services, and amenities.
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
  • Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
  • Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.

Starbucks Barista

AAFES Exchange
11.2021 - 02.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Bridal Consultant

Lavender Park Bridal
09.2020 - 06.2021
  • Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
  • Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
  • Maintained a visually appealing showroom floor by regularly updating displays with new inventory and seasonal trends.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
  • Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.

Receptionist

Wyatt Chiropractic
08.2020 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Online Grocery Associate

Kroger
04.2019 - 08.2020
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Collaborated with team members to streamline the order process, resulting in improved productivity.

Camp Counselor

Girl Scouts Of Middle Tennessee
05.2017 - 02.2019
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
  • Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
  • Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.

Manager

Regal Cinemas
04.2018 - 12.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

High School Diploma -

Northwest High School
Clarksville, TN
05.2017

Skills

  • Active Listening
  • General Housekeeping
  • Safety Standards and Compliance
  • Call Answering and Routing
  • Microsoft Office
  • Resident support
  • Communication
  • Proficient with Yardi Voyager
  • Time Management
  • Organization skills
  • Telephone skills

Timeline

Resident Services Coordinator

Island Palm Communities
08.2022 - Current

Starbucks Barista

AAFES Exchange
11.2021 - 02.2022

Bridal Consultant

Lavender Park Bridal
09.2020 - 06.2021

Receptionist

Wyatt Chiropractic
08.2020 - 01.2021

Online Grocery Associate

Kroger
04.2019 - 08.2020

Manager

Regal Cinemas
04.2018 - 12.2018

Camp Counselor

Girl Scouts Of Middle Tennessee
05.2017 - 02.2019

High School Diploma -

Northwest High School

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Rachel Johnson