Rachel Johnson
Anderson,IN
Summary
Dynamic and dedicated professional with extensive experience at Emagine Theaters, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in POS systems and maintaining a clean environment, consistently supporting team efficiency and delivering exceptional dining experiences.
Overview
1
1
year of professional experience
Work History
Team Member
Emagine Theaters
08.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed waitlist and reservations efficiently to optimize seating arrangements.
- Assisted server team in delivering exceptional customer service during peak hours.
- Communicated daily specials and menu updates to enhance guest dining experience.
- Maintained cleanliness and organization of host station and dining areas.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled guest inquiries and complaints professionally to maintain satisfaction levels.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
Host
Cracker Barrel
09.2024 - 08.2025
- Managed waitlist and reservations efficiently to optimize seating arrangements.
- Assisted server team in delivering exceptional customer service during peak hours.
- Communicated daily specials and menu updates to enhance guest dining experience.
- Maintained cleanliness and organization of host station and dining areas.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to
Education
High School Diploma -
Liberty Christian School
Anderson, INSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Money handling
- Computer skills
- Training and mentoring
- Complaint resolution
- Order preparation
- Facility cleaning
- Area and facility cleaning
- Willingness to learn
- Adaptability and flexibility
- POS systems
- Point-of-sale system
- Active listening
- Interpersonal communication
- Teamwork
- Problem-solving abilities
- Team collaboration
- Reliability
Timeline
Team Member
Emagine Theaters
08.2025 - Current
Host
Cracker Barrel
09.2024 - 08.2025
High School Diploma -
Liberty Christian School