Rachel Jones
Marina Del Rey,CA
Summary
Qualified Real Estate Agent with the willingness to learn and grow within the company. I have a highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.
Overview
5
5
years of professional experience
Work History
Director of Member Services
F45 Training
Santa Rosa, CA
05.2021 - 11.2023
- Developed and implemented policies and procedures for member services.
- Created and managed annual budget for the department.
- Served as primary point of contact between members and organization.
- Managed communications with members, including emails, newsletters, and other correspondence.
- Conducted surveys to assess member satisfaction levels.
- Resolved escalated customer service issues in a timely manner.
- Established internal systems for tracking membership data and information.
- Maintained accurate records of all member interactions in databases.
- Developed strategies to increase membership engagement.
Sales Associate
Jackson Family Wines
Santa Rosa, CA
01.2019 - 05.2021
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
Education
CA DRE Licensed Salesperson
02-2023
Bachelor of Science - Exercise Science
Arizona State University
Tempe, AZ05-2014
Associate of Science - Exercise Physiology
Santa Barbara City College
Santa Barbara, CA05-2011
Skills
- Strong Interpersonal Skills
- Customer Service
- Sales Targeting
- Strategic Planning
- Goal Setting and Achievement
- Relationship Building
- Partnership Development
- Lead Follow up
- Market Monitoring
- Honest and Ethical
- California Licensed Real Estate Agent
Timeline
Director of Member Services
F45 Training
05.2021 - 11.2023
Sales Associate
Jackson Family Wines
01.2019 - 05.2021
CA DRE Licensed Salesperson
Bachelor of Science - Exercise Science
Arizona State University
Associate of Science - Exercise Physiology
Santa Barbara City College
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