Rachel Jones
Republic,MO
Summary
Professional collections leader with strong track record in managing and optimizing collection processes. Skilled in team collaboration, problem-solving, and maintaining flexibility to meet changing demands. Known for excellent communication, conflict resolution, and organizational skills. Consistently focuses on achieving results and driving team performance. Deeply committed to continuous learning and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collection Supervisor & Donor Specialist
Community Blood Center of the Ozarks
04.2022 - Current
- Accurately complete full health history background and vital signs to ensure the safety of the donor and quality of the blood supply
- Provide a comforting environment in order to ease nerves of donors
- Perform venipuncture to collect blood specimens for blood donation
- Work directly with upper management to relay important information regarding staff and donors
- Handle all levels of donor reactions and quickly assess the level of care needed
- Assist in the training of staff, as needed
- Maintain a safe work environment by enforcing strict adherence to company protocols and safety guidelines
Phlebotomy Technician
Cox Health
01.2019 - 01.2020
- Safely store and transport blood samples throughout hospital
- Obtain a variety of blood samples through venipuncture or capillary puncture, using syringes, butterfly needles and straight needles
- Log specimens into blood banking system and ensure they are given to the appropriate technologist for testing
- Coordinated staff workflow based on STAT draws, scheduled draws or outpatient needs
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws
Escape Room Attendant & Corporate Accounts Manager
Race 2 Xcape
02.2017 - 08.2018
- Deliver instructional guidance to guests on game room equipment
- Create staff schedules
- Process payroll
- Plan and book large corporate events
- Train new staff
Education
High School Diploma -
Nixa High School
Healthcare Field of Study
Missouri State University
Ozarks Technical Community College
Skills
- Teamwork and collaboration
- Customer service
- Verbal and written communication
- Employee supervision
- Coaching and mentoring
- Professionalism
- Multitasking and organization
- Problem-solving abilities
- Attention to detail
Certification
- CPR/AED Certification
Timeline
Collection Supervisor & Donor Specialist
Community Blood Center of the Ozarks
04.2022 - Current
Phlebotomy Technician
Cox Health
01.2019 - 01.2020
Escape Room Attendant & Corporate Accounts Manager
Race 2 Xcape
02.2017 - 08.2018
High School Diploma -
Nixa High School
Healthcare Field of Study
Missouri State University
Ozarks Technical Community College
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