Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Jones

Los Angeles,USA

Summary

Experienced and detail-oriented supervisory and administrative professional with a proven track record in team leadership, operations management, and clerical support. Adept at training and supervising staff, optimizing workflows, and maintaining high standards of customer service. Proficient in Salesforce CRM, EPIC, Microsoft Office Suite, and employee record systems. Known for being a reliable, resourceful leader who ensures smooth day-to-day operations with minimal oversight.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

UCLA Medical Health
03.2022 - Current
  • Supported department heads and staff in a fast-paced healthcare setting.
  • Organized patient records and maintained internal databases for efficient information retrieval.
  • Coordinated appointments and facilitated communication across teams and patients.
  • Processed administrative tasks including mail distribution, call routing, and supply ordering.
  • Provided orientation support for incoming staff, contributing to onboarding efforts.

Shift Supervisor

Starbucks
03.2020 - 08.2021
  • Led store operations during assigned shifts, including opening/closing procedures.
  • Trained new hires and coached existing team members to ensure service excellence.
  • Resolved customer issues promptly to maintain satisfaction and brand standards.
  • Managed inventory levels and placed orders to ensure proper stock.
  • Delegated tasks based on staff strengths to maintain a productive workflow.
  • Maintained cleanliness and adherence to safety protocols in all service areas.

Operations Supervisor

CVS
02.2018 - 08.2020
  • Supervised daily operations and enforced internal standards for productivity and safety.
  • Trained and motivated team members, fostering skill development and accountability.
  • Evaluated staff performance and implemented corrective actions when needed.
  • Managed bi-weekly payroll for a 25-member team and ensured timely processing.
  • Scheduled shifts and delegated responsibilities based on employee strengths.
  • Ensured adherence to company and regulatory compliance for optimal workplace conditions.

Assistant Scan Coordinator

Sprouts Farmers Market
03.2014 - 03.2018
  • Supported inventory accuracy by ensuring correct pricing and product rotation.
  • Assisted with team coordination on sales floor merchandising and restocking.
  • Handled customer service concerns and facilitated resolutions.
  • Typed and maintained professional business correspondence and records.

Education

Bachelor's Degree - Human Resources Management

Southwest Community College
Los Angeles, CA
06.2027

High School Diploma - undefined

View Park Prep
Los Angeles, CA
05.2014

Skills

  • Staff Supervision & Team Leadership
  • Training & Development
  • Employee Scheduling & Payroll
  • Customer Service & Conflict Resolution
  • Records & Inventory Management
  • Back Office Operations
  • Administrative Support
  • Compliance & Policy Enforcement
  • Cash Handling & Deposit Preparation
  • PC & Software Proficiency

Timeline

Administrative Assistant

UCLA Medical Health
03.2022 - Current

Shift Supervisor

Starbucks
03.2020 - 08.2021

Operations Supervisor

CVS
02.2018 - 08.2020

Assistant Scan Coordinator

Sprouts Farmers Market
03.2014 - 03.2018

High School Diploma - undefined

View Park Prep

Bachelor's Degree - Human Resources Management

Southwest Community College

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