Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Jordan

Arlington,TX

Summary

Proficient in Microsoft Office and adept at relationship building, I consistently met sales goals by leveraging both hard and soft skills. My approach is characterized by a keen attention to detail and a proactive attitude towards achieving targets.

Diligent with solid background in assisting sales teams. Successfully supported sales processes and enhanced customer satisfaction through effective communication and problem-solving. Demonstrated strong organizational skills and adaptability in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Sales Assistant

ThyssenKrupp Materials NA
02.2023 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Create purchase orders from Mills working with Sales team for customers.

Vendor Representative

Coworx
09.2022 - Current
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Present and demonstrate new products, highlighting their features.
  • Enhanced customer satisfaction by providing timely and accurate product information.
  • Balanced competing priorities effectively while managing multiple projects simultaneously.
  • Managed timely and effective replacement of damaged or missing products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Fragrance Vendor

Christian Dior
11.2017 - 10.2021
  • Conducted in-store events to promote new fragrance launches, driving brand awareness and generating increased sales.
  • Boosted customer satisfaction by providing personalized fragrance recommendations based on individual preferences and needs.
  • Established a positive reputation as a reliable and knowledgeable Fragrance Vendor by consistently delivering exceptional customer experiences.
  • Collaborated with store management to establish sales goals and strategies for the fragrance department.
  • Increased sales by creating visually appealing and informative product displays, highlighting best-selling fragrances and seasonal promotions.
  • Handled customer inquiries, returns, and exchanges in a timely manner while adhering to store policies.
  • Optimized customer satisfaction by assisting in resolving any issues or concerns regarding their purchases promptly and professionally.
  • Developed strong relationships with clients by offering exceptional customer service and follow-up consultations.
  • Utilized social media platforms to engage with customers online, sharing product information, promotional offers, or upcoming events related to the fragrance department.
  • Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.

Education

General

Tarrant County College
Fort Worth

Skills

  • Strong attention to detail and ability to multi-task
  • Proficient in Microsoft Office
  • Great record keeping and follow up skills
  • Ability to perform administrative duties with deliberate speed and accuracy; without immediate / constant supervision
  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management

Timeline

Sales Assistant

ThyssenKrupp Materials NA
02.2023 - Current

Vendor Representative

Coworx
09.2022 - Current

Fragrance Vendor

Christian Dior
11.2017 - 10.2021

General

Tarrant County College

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Rachel Jordan