Rachel Justice
Summary
Dynamic leader with a proven track record at Gold Star Chili, adept in boosting operational efficiency and enhancing customer satisfaction. Skilled in customer service and planning, excelled in managing budgets and fostering team collaboration. Achieved significant cost reductions while maintaining high-quality service delivery, demonstrating exceptional decision-making and attention to detail.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Walmart
01.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Travel Cook
AF7 BBQ
05.2021 - 09.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Manager
Penn Station Subs
03.2019 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Gold Star Chili
09.2018 - 03.2019
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Education
No Degree - Business And Psychology
Sophia School of Learning
GA 06.2024
High School Diploma -
Grant County High School
Grant County, KY05.2019
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Relations
- Upbeat and Outgoing Attitude
- Documentation And Reporting
Timeline
Personal Shopper
Walmart
01.2023 - Current
Travel Cook
AF7 BBQ
05.2021 - 09.2021
Manager
Penn Station Subs
03.2019 - 03.2021
Manager
Gold Star Chili
09.2018 - 03.2019
No Degree - Business And Psychology
Sophia School of Learning
High School Diploma -
Grant County High School
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