Rachel Juvenary
Iowa City,Iowa
Summary
Marketing and Management student at the University of Iowa Tippie College of Business, graduating December 2025, with academic expertise in Business Analytics, Marketing Research, and Strategic HR. Experienced in customer service, skilled in data analysis, research, and strategic solutions. Fluent in Swahili and proficient in Microsoft Office, with a passion for organizational growth.
Overview
7
7
years of professional experience
Work History
Associate
Aldi
01.2022 - 07.2024
- Delivered exceptional customer service by ensuring fast and accurate transactions, fostering positive customer relations
- Collaborated effectively within a team to resolve customer complaints promptly, improving overall customer satisfaction by 20%
- Maintained organization and accessibility of products, enhancing shopping experiences and contributing to store cleanliness
- Demonstrated problem-solving skills in addressing customer needs and ensuring a smooth shopping environment
Front End Associate
Walmart
08.2020 - 01.2022
- Managed high-volume transactions at both cash registers and self-service stations, ensuring accuracy and efficiency
- Trained new team members on transaction processes and customer service, fostering a supportive and cohesive work environment
- Provided assistance to customers, enhancing their shopping experience through effective communication and problem resolution
Cashier
Fareway
11.2017 - 08.2019
- Assisted customers with transactions and inquiries, ensuring a positive shopping experience
- Enhanced customer service by offering additional support, such as helping with groceries, improving overall satisfaction
Education
Bachelor of Business Administration - Marketing And Management
University of Iowa
Iowa City, IA12-2025
Skills
- Fluent in Swahili
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Strong interpersonal skills
- Strong communication skills
- Conflict resolution
- Customer advocacy
- Diversity and Inclusion
Languages
Swahili
Professional Working
English
Native or Bilingual
Timeline
Associate
Aldi
01.2022 - 07.2024
Front End Associate
Walmart
08.2020 - 01.2022
Cashier
Fareway
11.2017 - 08.2019
Bachelor of Business Administration - Marketing And Management
University of Iowa
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