Rachel Kading
Normal,IL
Summary
Dynamic customer service professional with a proven track record at Harvest Management, enhancing apartment sales by 20%. Skilled in problem-solving and multitasking, I excel in fast-paced environments, leveraging Microsoft Office Suite to streamline operations and foster teamwork. Committed to delivering exceptional service and building strong client relationships.
Overview
14
14
years of professional experience
Work History
Support Staff Temp
Express Employment
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Run reports for water meters.
- Schedule appointments for meters and Lead Service Line Replacement.
- Schedule and Track reservations for the Davis Lodge.
- Answer incoming calls and fill out call log, make outgoing calls when needed.
Customer Service/Administrative Assistant
Individualized Repair
06.2019 - 05.2020
- Managed customer inquiries via phone and email, ensuring timely and accurate responses.
- Made outbound calls daily to customers to update progress/finished item ready for pickup.
- Created invoices for customers when their item was finished.
- Inventory Management
- Accounts receivable/Accounts payable
- Filing of paperwork by month and year.
Customer Service Representative
Afni
02.2018 - 04.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining exceptional service quality and response times.
- Trained new staff on customer service protocols and software systems for improved efficiency.
- Documented customer interactions accurately.
- Scheduling appointments with consumer customers for Network Transformation.
- Outbound calls for business rewards program and for Network Transformation from copper wire to fiber optics.
Assistant General Manager
Harvest Management
04.2011 - 05.2017
- Customer/Resident Services for residents and their families
- Payroll
- Maintain invoices
- Employee/corporate reports
- Managed budgets
- Answer phones calls/make outgoing phone calls
- Data entry
- Filing records and uploading legal documents
- Accounts payable/Accounts receivable
- Increased apartment sales by 20%
- Filing of paperwork by month and year
Education
Wisconsin Heights High School
Mazomanie, WISkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Microsoft Office Suite
- Cisco Finess
- Munis
Timeline
Support Staff Temp
Express Employment
07.2022 - Current
Customer Service/Administrative Assistant
Individualized Repair
06.2019 - 05.2020
Customer Service Representative
Afni
02.2018 - 04.2020
Assistant General Manager
Harvest Management
04.2011 - 05.2017
Wisconsin Heights High School
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