Rachel Kane
Austin,TX
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
IT Support
IEnergizer
Austin, TX
02.2023 - Current
- Partnered with IT support to troubleshoot and address platform issues.
- Provided first- and second-line IT support for internal colleagues.
- Provided basic IT support to office users of desktops, laptops and devices.
Content Moderator
IEnergizer
Austin, TX
10.2022 - 02.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
Video Game Chat Support
IEnergizer
Austin, TX
08.2022 - 10.2022
- Enhanced game functionality by meticulously identifying and reporting software bugs.
- Ensured seamless gameplay experience for end-users by rigorously testing various game components.
- Maintained a high level of accuracy in bug tracking systems, facilitating efficient issue resolution.
- Adapted quickly to new gaming platforms and technologies, maintaining expertise in industry trends.
Team Lead
Ride Indoor Cycling
Austin, TX
06.2018 - 03.2020
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Skills
- Remote Desktop Support
- Help Desk Support
- Windows Server
- Network Troubleshooting
- Call Management
- Product Knowledge
- Complaint Resolution
- Trend Tracking
Timeline
IT Support - IEnergizer
02.2023 - Current
Content Moderator - IEnergizer
10.2022 - 02.2023
Video Game Chat Support - IEnergizer
08.2022 - 10.2022
Team Lead - Ride Indoor Cycling
06.2018 - 03.2020
Leander High School - ,