Summary
Overview
Work History
Education
Skills
Timeline

Rachel Kane

Austin,TX

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

6
6
years of professional experience

Work History

IT Support

IEnergizer
02.2023 - Current
  • Partnered with IT support to troubleshoot and address platform issues.
  • Provided first- and second-line IT support for internal colleagues.
  • Provided basic IT support to office users of desktops, laptops and devices.

Content Moderator

IEnergizer
10.2022 - 02.2023
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Streamlined moderation processes by implementing effective content filtering tools and techniques.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.

Video Game Chat Support

IEnergizer
08.2022 - 10.2022
  • Enhanced game functionality by meticulously identifying and reporting software bugs.
  • Ensured seamless gameplay experience for end-users by rigorously testing various game components.
  • Maintained a high level of accuracy in bug tracking systems, facilitating efficient issue resolution.
  • Adapted quickly to new gaming platforms and technologies, maintaining expertise in industry trends.

Team Lead

Ride Indoor Cycling
06.2018 - 03.2020
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Education

Leander High School, Leander, TX

Skills

  • Remote Desktop Support
  • Help Desk Support
  • Windows Server
  • Network Troubleshooting
  • Call Management
  • Product Knowledge
  • Complaint Resolution
  • Trend Tracking

Timeline

IT Support - IEnergizer
02.2023 - Current
Content Moderator - IEnergizer
10.2022 - 02.2023
Video Game Chat Support - IEnergizer
08.2022 - 10.2022
Team Lead - Ride Indoor Cycling
06.2018 - 03.2020
Leander High School - ,

Similar Profiles

CREATE PROFILE
Rachel Kane